Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jessica Priester

Jessica Priester

Mansura,LA

Summary

Dynamic customer service professional with a strong work ethic and proven ability to enhance customer experiences at Walmart. Skilled in complaint handling and payment processing, I excelled in streamlining checkout processes and managing returns, contributing to increased customer satisfaction and loyalty. Committed to fostering positive relationships and driving revenue growth.

Diligent [Desired Position] with strong background in front-end customer service. Successfully managed customer interactions, resolving issues efficiently and enhancing customer satisfaction. Demonstrated exceptional communication and problem-solving skills in fast-paced environment.

Overview

15
15
years of professional experience

Work History

Front End Customer Service Associate

Walmart
03.2021 - Current
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.

Gig Brand Ambassador

Omni Interactions
03.2023 - 10.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Independent Contractor

NexRep
08.2022 - 09.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Shift Manager

Taco Bell Restaurant
05.2018 - 12.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Cashier

McDonald's Restaurant
05.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sales Associate

Loft Outlet
03.2014 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Server

IHOP
03.2014 - 04.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Telemarketer

Prince William Home Improvement
02.2014 - 07.2014
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Cashier

McDonald's Restaurant
01.2010 - 02.2014
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Marksville High School
Marksville, LA
05-2004

Skills

  • Strong work ethic
  • Patience and resilience
  • Customer relationship building
  • Complaint handling
  • Customer experience management
  • Payment processing
  • Administrative support
  • Schedule coordination
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail

Timeline

Gig Brand Ambassador

Omni Interactions
03.2023 - 10.2023

Independent Contractor

NexRep
08.2022 - 09.2023

Front End Customer Service Associate

Walmart
03.2021 - Current

Shift Manager

Taco Bell Restaurant
05.2018 - 12.2020

Cashier

McDonald's Restaurant
05.2015 - 05.2018

Sales Associate

Loft Outlet
03.2014 - 08.2015

Server

IHOP
03.2014 - 04.2015

Telemarketer

Prince William Home Improvement
02.2014 - 07.2014

Cashier

McDonald's Restaurant
01.2010 - 02.2014

High School Diploma -

Marksville High School

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