Jessica Quigley
Harpers Ferry,WV
Summary
I have 27 years of experience in customer satisfaction. My professional background varies but I have gained many skills from each. I collaborate well as a team and have been promoted to leadership roles. I am very adaptable to change and thrive in fast pace environments.
Overview
28
28
years of professional experience
Work History
Lead Server
The Anvil Restaurant
05.2007 - 09.2023
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Registration Anchor/Certified Clinical Medical Assistant
WVU Medicine
12.2019 - 07.2022
- Scheduled appointments, registered patients, filed and verified insurance, and collected co pays.
- Ensure that patients are signed in and correct forms are filled out with necessary information for their visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Independent Sales Representative
Little Debbie Snacks
01.2014 - 07.2019
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Orchestrated efficient and performance-oriented daily work plan to maximize time usage and customer connections.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
Territory Sales Manager
Kellogg
06.2006 - 11.2013
- Managed an assigned territory of 27 stores to increase sales performance of products across all grocery outlets.
- Managed and scheduled 4 merchandisers based on sales and customer needs, while being cost effective.
- Field reporting and increased promotional effectiveness such as securing and building creative displays.
- Monthly planning to achieve Quarterly and Annual Gross Revenue Budget.
- Averaged 40 cases per hour and trained merchandisers to increase their speed to stay within company and safety guidelines.
Sales Representative
Nabisco
01.1996 - 01.2003
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reset stores and ensured that shelves were set to planogram.
Education
Diploma - Medical Assisting
Valley College - Martinsburg
Martinsburg, WV11.2017
Skills
- Quality Control
- Menu Knowledge
- Patient Registration
- Information Updates
- HIPAA Procedures
- Product and Service Knowledge
- Self motivated
- Knowledge of medical terminology
Timeline
Registration Anchor/Certified Clinical Medical Assistant
WVU Medicine
12.2019 - 07.2022
Independent Sales Representative
Little Debbie Snacks
01.2014 - 07.2019
Lead Server
The Anvil Restaurant
05.2007 - 09.2023
Territory Sales Manager
Kellogg
06.2006 - 11.2013
Sales Representative
Nabisco
01.1996 - 01.2003
Diploma - Medical Assisting
Valley College - Martinsburg
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