Jessica Quiroga

• Present a professional image of Davis Staffing, Inc. when performing business activities. Manage approximately 40 incoming/outgoing phone calls per day, communicate via email, and greet visitors.
• Screen applicants in-person and via phone per hiring criteria, schedule interviews, administer tests and evaluate applicant qualifications.
• Accurately and thoroughly enter and maintain records of employee and/or applicant information and interaction in computer database system, including but not limited to employee application information, personal information, availability, employee feedback, arrival calls, attendance on a timely basis.
• Identify, document, and follow up with applicants and/or employees to obtain missing or incomplete paperwork before and after job assignments have started.
• Communicate employment-related concerns such as attitude, red flag items, gaps in employment, and predatory information to Staffing Supervisors.

• Enhanced product quality by conducting routine inspections and implementing corrective actions.
• Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
• Increased efficiency in the laboratory by streamlining testing procedures, reducing turnaround time for results.
• Collaborated with cross-functional teams to address product issues, improving overall customer satisfaction.
• Performed equipment calibrations and maintenance tasks according to schedule, minimizing downtime and ensuring optimal performance during testing procedures.

• Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
• Administered employee benefits programs and assisted with open enrollment.
• Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
• Collaborated with hiring managers to develop accurate job descriptions and determine essential qualifications.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner regarding vehicle accident reports and claims.
• Handled 40-50 inbound calls daily and demonstrated mastery of customer service call script within specified timeframes.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Performed routine tests such as urine dip stick, vision and hearing tests.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

• Greeted store customers promptly and responded to questions with knowledgeable service for car window tint, stereo systems and vehicle paint protection film.
• Conducted product demonstrations to educate customers on features, and benefits of tinted windows, e.g.- block heat, UV rays, and glare in varying levels depending on the product's quality.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Updated database with customer and sales information.

Promoted from Cashier to Customer Service Cashier after proving to my superiors that I could handle larger amounts of cash, more responsibility, and able to work under pressure.

• Assured money wiring through Money Gram would go smoothly with all customers.
• Sent utility bill payments for AT&T, Comcast, T-Mobile, Sprint, Reliant Energy, etc.
• Prepared cash registers for cashiers, making sure they had enough small bills and coins, and picked up $50, $100 bills for security reasons.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Assisted customers with returns, refunds and resolving transaction issues.