Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Administrator
FedEx Ground
06.2025 - Current
Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities such as performing PSD Drop while maintaining all the roles at VSA. Interacted well with customers to ensure accurate information given to meet the customer's needs and requests. Performed and maintained high standards of quality in all areas. Implemented company policies and procedures for professional, cohesive customer care. Handled package damages, inspections, and any concerns related to incorrect addresses/information. Maintained communication through P&D Recap at the end of Outbound shift for the Preload meeting followup.
Courier Swing Driver
FedEx Express
09.2024 - Current
Provided assistance throughout AM sort such as unloading ULD's, document sort handling, splitting, and scanning. Enhanced customer satisfaction through timely deliveries and their desired needs while meeting company policies and guidelines. Gained knowledge of all route's in order to provide route coverage when necessary. Developed skills in document sort during PM Reload to meet time commitments and shipping accuracy. Began training for front counter assistance. Providing flexibility to meet any necessary needs for fellow teammates, management, and the overall company of FedEx.
Co-Business Owner
Import Car Service LLC
03.2010 - 07.2023
Co-business owner of an automotive repair shop for approximately thirteen years at Import Car Service LLC. I have gained knowledge and experience in office management such as handling day to day tasks, balancing budgets, managing appointments, monitoring staff and their needs, shipping and handling packages, federal and state tax preparations, payroll services, accounting and bookkeeping duties. I have built great and personable communication skills with staff, shop suppliers, warranty /insurance companies, and customers. Familiar with operating computer programs such as QuickBooks Desktop Pro, Word, Excel, PowerPoint, email tools, and other computer databases used amongst our clients. Over the years co-owning a European specialty automotive repair facility I have performed additional roles such as automotive service writer; providing detailed estimates and understanding of the repair work required. Obtaining the knowledge and understanding of vehicles provided me the opportunity to perform automotive repair and maintenance including vehicle service maintenance (such as oil changes, testing battery capacitance and life span, overall vehicle inspection, air filters, key fob batteries, brake flushes, and spark plugs), interior repair (including but not limited to, removal and replacement of door lock actuators, window regulators, headliners, blower motors and regulators, control units and modules, seats, center consoles, dashes, interior body panels, etc.), light automotive repair (such as diagnostics and programming, removal and installation of batteries, mirror assemblies, etc.). Assisted in removal and replacement of fuel pumps, serpentine belts, valve covers, oil pans, suspension, brakes, driveshaft’s, motors, transmissions, and timing of engines.
Sales Representative
Dillard’s
08.2008 - 03.2010
Provided creativity, knowledge, and techniques of applying products and make-up through scheduled client consultations. Make-up artist position also included the role in sales, scheduling, and personable communication with clients and fellow co-workers. Previous position at company comprised of assistance in sales of clothing and accessories.
Childcare Assistant Teacher
Endless Discoveries Child Development Center
03.2007 - 08.2008
Teaching younger toddlers motor skills, verbal and sign language communication. Creating classroom itineraries, abiding health and safety guidelines, engaging in creative arts and crafts. Providing a safe play environment, assisting in meal prepping to meet children’s specific food requirements, etc.