Jessica Ramos
Battle Creek,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
City Carrier Assistant
Post Office
01.2023 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Maintain good relations with customers on routes.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Personal Shopper
Shipt Inc.
09.2021 - 01.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Stower
Amazon Fulfillment Center
09.2022 - 11.2022
- Safely stacked items to maximize space within acceptable safety limits.
- Maintained clean and organized workspaces to uphold safety standards.
- Inspected items for any damages and reported discrepancies to supervisor.
Receptionist
Goodwill Financial Opportunity Center
01.2020 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled tax appointments and documented timed appointments.
Office File Clerk
Goodwill Industries Heartland Of Central Michigan
08.2019 - 12.2019
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Monitored and updated filing systems to meet organization standards.
- Maintained physical and computer-based filing systems.
Customer Service and Receptionist
Habitat For Humanity Restore
05.2017 - 07.2019
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associates (In Progress) - General Studies
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Battle Creek Central High School
Battle Creek, MI06.2019
Skills
- Effective Communication
- Good Listening Skills
- Customer Support
- Critical Thinking
- Safety Inspections
- Learning Strategies
- Public Service
- Schedule Management
- Customer Service
- Mail delivery
Timeline
City Carrier Assistant
Post Office
01.2023 - Current
Stower
Amazon Fulfillment Center
09.2022 - 11.2022
Personal Shopper
Shipt Inc.
09.2021 - 01.2023
Receptionist
Goodwill Financial Opportunity Center
01.2020 - 03.2020
Office File Clerk
Goodwill Industries Heartland Of Central Michigan
08.2019 - 12.2019
Customer Service and Receptionist
Habitat For Humanity Restore
05.2017 - 07.2019
Associates (In Progress) - General Studies
Kellogg Community College
High School Diploma -
Battle Creek Central High School