Summary
Overview
Work History
Education
Skills
Accomplishments
Executive Training Certificate
Languages
Timeline
Jessica Ramos

Jessica Ramos

Saint Cloud,Florida

Summary

Accomplished leader with a proven track record at Affinity Dental Group, enhancing operational efficiency and spearheading growth initiatives. Expert in strategic planning and innovation, with a knack for fostering cultural awareness. Demonstrated success in improving workflows and building high-performance teams, significantly boosting company productivity and brand reputation.

Overview

22
22
years of professional experience

Work History

Dental Office Establishment Officer

Smile Care Partners
09.2024 - 11.2024
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Ordered Equipment needed for the office
  • Established what was needed for the office and organized it so that the office will operate in an efficient manner.
  • Hired essential team members

CEO

Affinity Dental Group
06.2016 - 09.2024
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Developed a high-performance administrative team for improved productivity and efficiency.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Enhanced company reputation by implementing cutting-edge sustainability practices across all operations.
  • Developed high-performing executive team by recruiting top talent and implementing comprehensive training programs.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.

Treatment Coordinator

Dr. William Glover III
05.2014 - 06.2016
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Built strong relationships with referring providers through regular communication updates on shared cases.
  • Performed in team leader capacity and organized all treatment and placement activities.
  • Enhanced office productivity by implementing new organizational systems and processes.

Education

Associate of Applied Science - Medical Office Administration

Fayetteville Technical Community College, Fayetteville, NC
05-2002

Skills

  • Work coordination
  • Strategic planning
  • Innovation and creativity
  • Cultural awareness
  • Budgeting and finance
  • Community relations
  • Interview techniques
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Attention to detail
  • Teamwork and collaboration
  • Written communication
  • Excellent communication

Accomplishments

  • Won Orlando's Best Award 2023 for Affinity Dental Group-Cosmetic Dentist
  • Nominated for Best of Osceola for Affinity Dental Group-Dental Office
  • Collected over 1400+ Positive Google Reviews for Affinity Dental Group
  • Collected and Produced over 2.3 million a year for Affinity Detnal Group

Executive Training Certificate

Courses and Seminars teach you all aspects of running and organizing a Dental Practice. Over 25 courses taken and 10 Executive Seminars

Some of the Courses Taken

-Professional Sales-Treatment Coordinator Training

-Organization of a Business (Org Board)

-Conditions and Statistic Management

-Sales and Communication Training

-Executive and LeadershipTraining

Languages

Spanish
Full Professional

Timeline

Dental Office Establishment Officer - Smile Care Partners
09.2024 - 11.2024
CEO - Affinity Dental Group
06.2016 - 09.2024
Treatment Coordinator - Dr. William Glover III
05.2014 - 06.2016
Fayetteville Technical Community College - Associate of Applied Science, Medical Office Administration

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Jessica Ramos