Jessica Ramos
Plano
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Title Clerk position. Ready to help achieve positive and reputable company goals and continue growing within the industry.
Overview
12
12
years of professional experience
Work History
Remarketing Specialist
Fairlease
09.2023 - 09.2024
- Builds solid peer-to-peer relationships in a team environment to meet operational needs
- Responsible for clearing all vehicles for sale and updating the vehicle status' as needed
- Receive repossessed vehicle titles from tag offices and process titles to be sent to the correct auctions
- Prepare Check Requests to pay the tag offices
- Maintain the 'Vehicles at Auctions' and 'Sold Waiting on checks' on spreadsheets on a daily basis
- Review the title status on both sections listed above, research, and resolve any issues
- Respond to requests from the Loss Mitigation Department
- Maintain records of all daily activities and reports to the Team Lead
- Entering sales related information into Akuvo and Deal Trace systems
- Apply funds received from auctions to defaulted loans
- Ensure MMR is accurate on repossessed vehicles in order to determine if a profit could be made on the unit at auction
- Other projects and tasks as assigned by supervisor
Digital Service Specialist
CUTX
05.2022 - 09.2023
- Review online applications for savings and checking accounts
- Extensive research on the applicants using systems such as Accurint and Verafin
- Troubleshoot online banking issues by taking internal phone calls with other employees to assist members
- Maintenance and audit accounts when their account numbers have been changed due to fraud
- Report fraudulent applicants to the fraud department and file derogatory on those applicants
- Handle Bill Pay reports
Loan Support Specialist
CUTX
02.2022 - 04.2022
- Answer general questions relating to CUTX loans
- Auto loans, personal loans, mortgage loans, etc
- Educate members about their loan contracts
- Provide loan payoffs to dealerships
- Change due dates or loan payment amounts
- Use E-Oscar portal to review and update credit disputes
Bilingual Member Service Call Center
Credit Union of Texas
02.2021 - 01.2022
- Answer general questions relating to CUTX products and services
- Assist members with their requests such as balance inquiries, account research, product knowledge, etc
- Resolve member complaints concerning handling of their accounts
- Educate members about the features and benefits of CUTX products and services
- Assist members in accessing and understanding mobile features such as Mobile Banking, Online Banking, Remote Check Deposit, ATMs, etc
- Respond to member requests to update accounts; adding and removing joint owners and/or beneficiaries; opening or closing additional accounts; ordering debit cards, etc
- May perform other duties as directed by the Contact Center Leadership to maintain credit union service and operations
- Responsibility to meet or exceed established sales and service goals monthly
- Ability to comprehend each member's financial needs and wants while planning the next steps to obtain and achieve their financial goals
- Process requests for memberships, depository accounts, loans, and account maintenance services
Bilingual Teller
Credit Union of Texas
05.2019 - 02.2021
- Greet members with a warm smile
- To answer questions and to assist members with account related issues
- Accepting deposits of both checks and cash and validating deposit slips
- Processing cash withdrawals
- Receiving payments for bills, loans and mortgages
- Balancing of the checks and cash at the end of every day
Front Desk Associate
Massage Envy
11.2017 - 05.2019
- Greet clients with a friendly smile
- Take incoming calls, book appointments, answer any questions or concerns a client might have
- Help clients find the right therapist to accommodate their needs for their health
- Pitch and sell memberships as well as retail items
- Keep up with clinic cleanliness
- Handle cash/credit payments
Server
Bowlmor Lanes Dallas
09.2018 - 01.2019
- Greet customers with friendly smile
- Take orders and run food out to customers in timely manner
- Help customers with any questions about bowling or their lanes
- Help bartenders and dish cleaners with dishes
Cashier/Sales Associate/Stocker
Racetrac
08.2015 - 05.2017
- Provided exceptional customer service assisting with any emissions or technical issues at gas pumps and/or air machine
- Maintained the drink fountain machine by monitoring for cleanliness and periodically confirming product stock
- Responsibility for keeping coffee, cappuccino, and food services appropriately stocked
- Uphold high standards of sanitation and cleanliness within the store and parking lot, as well as visual merchandise by keeping shelves stocked and priced
- Accurately, efficiently, and with integrity handled cash and credit card transactions
Cashier/Sales Associate/Stocker
Petsmart
10.2012 - 12.2014
- Identified and assisted customers on the sales floor by providing information relevant to the needs of their pets and helping to guide purchase decisions
- Provided education on how products should be safely used
- Responsible for maintaining an aesthetically pleasing, tidy, and sanitary environment for customers and their pets
Education
High School Diploma -
W.T. White High School
Dallas, TX05-2013
Skills
- Front Desk Reception
- Bank Teller
- Customer Service
- POS/cash handling
- Sales
- Phone Etiquette
- Multitasking
- Typing
- Organizational skills
- Adaptability
- Microsoft Office
- Salesforce
Additional Information
Team-focused mentality; always willing to lend a helping hand. High level of integrity. Ability to learn and produce results quickly while maintaining constant accuracy. Persistent exhibition of a positive outlook in the face of adversity or challenges.
Timeline
Remarketing Specialist
Fairlease
09.2023 - 09.2024
Digital Service Specialist
CUTX
05.2022 - 09.2023
Loan Support Specialist
CUTX
02.2022 - 04.2022
Bilingual Member Service Call Center
Credit Union of Texas
02.2021 - 01.2022
Bilingual Teller
Credit Union of Texas
05.2019 - 02.2021
Server
Bowlmor Lanes Dallas
09.2018 - 01.2019
Front Desk Associate
Massage Envy
11.2017 - 05.2019
Cashier/Sales Associate/Stocker
Racetrac
08.2015 - 05.2017
Cashier/Sales Associate/Stocker
Petsmart
10.2012 - 12.2014
High School Diploma -
W.T. White High School
Similar Profiles
Austin HartfieldAustin Hartfield
Assistant Manager at Uncle Ray's Fried TurkeyAssistant Manager at Uncle Ray's Fried Turkey
DAQUALA NEVELSDAQUALA NEVELS
Benefits Advisor at BeneLynkBenefits Advisor at BeneLynk
Sofyan El AmairehSofyan El Amaireh
Manager of Operations at AAA Roadside AssistanceManager of Operations at AAA Roadside Assistance
Maitrayee GhoshMaitrayee Ghosh
Teacher at Endeavor SchoolsTeacher at Endeavor Schools
Clorette StewartClorette Stewart
Remarketing Specialist at Stellantis Financial ServicesRemarketing Specialist at Stellantis Financial Services