Jessica Ramos

• Executed decontamination and assembly of surgical instruments following IFU, maintaining zero sterility breaches.
• Coordinated with OR staff to prioritize add-on cases, enabling on-time surgical starts across shifts.
• Optimized instrument turnaround processes, producing measurable improvements in case readiness.
• Collaborated with surgical teams to ensure instrument availability, improving team efficiency and patient safety.
• Streamlined instrument cleaning protocols, achieving substantial improvements in processing times and reducing delays in surgical schedules.

• Greeting and directing visitors, personnel and others in a courteous and informative manner.
• Communicate patient inquiries promptly and accurately
• Performs data entry, scan documents in medical records.
• takes messages and provides routine information to callers.
• Assists in making appointments for patients.
• Managed patient referrals across healthcare networks, reducing processing time by 17% while maintaining 99.8% accuracy in documentation and insurance verification.
• Advocated for patients by navigating complex insurance requirements, coordinating with specialists, and ensuring timely access to critical healthcare services.
• Maintained meticulous records for 200+ weekly referrals, ensuring compliance with HIPAA regulations while coordinating care between providers and insurance companies.

Managed telecom operations at Loews Hotels, ensuring seamless communication channels between departments and guests while maintaining 99.9% system uptime.

Managed guest orders and streamlined service delivery at luxury resort, consistently exceeding guest expectations while maintaining accurate financial records.

• Greeting and directing visitors, personnel and others in a courteous and informative manner.
• Collect payments
• Communicate patient inquiries promptly and accurately
• Performs data entry, scan documents in medical records.
• takes messages and provides routine information to callers.
• Assists in making appointments for patients.
• Managed front desk operations at Physical Medicine Institute, ensuring efficient patient flow and accurate record-keeping while maintaining HIPAA compliance.
• Coordinated with medical staff to facilitate seamless patient scheduling and check-ins, resolving conflicts and accommodating urgent appointments.