Jessica Ramos
Elmira,NY
Summary
Accomplished administrative professional with 10 years in employee benefits administration, payroll support, and human resources. Demonstrated success in enhancing compliance, managing confidential records, and streamlining processes. Skilled in fostering employee relationships and prioritizing multiple tasks to improve operational efficiency.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Clerk Typist
Elmira City School District
Elmira, NY
10.2025 - Current
- Processed employee insurance enrollments, benefit changes, FMLA requests, disability documentation, and related benefits paperwork to ensure timely access to benefits.
- Review employee applications and supporting documentation for completeness and accuracy before processing.
- Maintain accurate employee records while ensuring compliance with district policies and confidentiality requirements.
- Coordinate with payroll, insurance carriers, and internal departments to resolve discrepancies and update employee records.
- Respond to employee questions regarding insurance coverage, eligibility, enrollment, and documentation requirements.
- Prepare correspondence, reports, enrollment forms, and other HR-related documentation.
- Calculate and process employee payroll deductions for health insurance and other benefits.
- Addressed employee questions regarding insurance coverage, eligibility, enrollment, and documentation requirements to enhance understanding and compliance.
- Maintained organized electronic and paper filing systems for confidential employee information, ensuring easy retrieval and adherence to confidentiality standards.
- Administered payroll deductions for employee benefits to ensure accurate compensation processing.
- Managed invoicing processes for current and past employees.
Emerging Store Manager
Walgreens
Elmira, NY
11.2023 - 10.2025
- Directed daily operations of a high-volume retail location while ensuring excellent customer service and operational efficiency.
- Supervised employee scheduling, staffing, and performance management to enhance team effectiveness.
- Managed cash handling, bank deposits, and financial reporting to ensure accuracy and compliance.
- Oversaw inventory management and merchandising to optimize product availability and sales impact.
- Assisted with recruiting, interviewing, onboarding, and training new employees.
- Ensured compliance with company policies, state regulations, and operational standards.
- Coordinated building maintenance and maintained a clean, organized, and safe work environment.
- Partnered with district leadership to implement operational improvements and achieve performance goals.
Shift Manager
Walgreens
Old Bridge, NJ
02.2021 - 06.2023
- Supervised daily store operations and led team to consistently achieve productivity and customer service goals.
- Delegated assignments, monitored performance, and ensured operational standards were consistently achieved.
- Managed daily cash reconciliation, bank deposits, and financial documentation.
- Coordinated online orders, photo services, and customer pickup requests to enhance customer satisfaction.
- Resolved customer concerns professionally while maintaining a positive customer experience.
- Organized inventory and ensured compliance with company procedures to support operational efficiency.
Pharmacy Technician
Walgreens
Old Bridge, NJ
09.2021 - 02.2023
- Supported pharmacists in preparing and dispensing 500+ prescriptions daily, ensuring accuracy and efficiency in workflow.
- Managed processing of insurance claims and resolution of billing issues, delivering exceptional service to patients.
- Processed insurance claims and resolved billing issues while providing outstanding patient service.
- Maintained HIPAA compliance and protected confidential patient information.
- Addressed customer inquiries regarding prescriptions and insurance, facilitating understanding and satisfaction.
Head Dispatcher
Walgreens
Hoboken, NJ
04.2013 - 09.2017
- Coordinated daily transportation schedules, ensuring timely dispatch of drivers to meet operational demands.
- Maintained comprehensive driver logs and safety documentation to uphold compliance and operational standards.
- Communicated with drivers, customers, and office staff to ensure smooth daily operations.
- Performed administrative duties including data entry, scheduling, answering multi-line phone systems, and event coordination.
- Created spreadsheets, reports, and PowerPoint presentations for management and safety meetings.
- Facilitated communication among drivers, customers, and office staff to streamline daily operations and resolve issues promptly.
Education
High School Diploma -
Satellite Academy
New York, NY06-2013
Skills
- Payroll Support
- Employee Benefits Administration
- Human Resources Support
- FMLA & Disability Documentation
- Insurance Processing
- Data Entry & Records Management
- Confidential Records Management
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Problem Solving
- Communication
- Team Leadership
- WinCap
Certification
Clerk
Clerk Typist
Languages
English
Native or Bilingual
Timeline
Clerk Typist
Elmira City School District
10.2025 - Current
Emerging Store Manager
Walgreens
11.2023 - 10.2025
Pharmacy Technician
Walgreens
09.2021 - 02.2023
Shift Manager
Walgreens
02.2021 - 06.2023
Head Dispatcher
Walgreens
04.2013 - 09.2017
High School Diploma -
Satellite Academy