Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Rancifer

Picayune,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Organized Patient Service Representative with 9 years of experience in healthcare. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Efficient billing professional with 2 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

9
9
years of professional experience

Work History

Technical Support Advisor,remote

Teleperformance USA
05.2023 - Current
  • Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
  • Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.

Billing Clerk

Southeast Independent Delivery Services
03.2022 - 01.2023
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
  • entering data into databases such as excel and checking to ensure the accuracy of data being input in to system
  • Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.

Customer Service Representative

Maximus Federal
07.2021 - 03.2022
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • manage cases and requests for patients in a timely manner
  • Verified insurance eligibility and coverage for patients.

Certified Nursing Assistant

Favorite Staffing
07.2020 - 06.2021
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Certified Nursing Assistant

Medical Solutions
03.2019 - 05.2019
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

Certified Nursing Assistant

OneStaff Medical Group
03.2019 - 05.2019
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.

Certified Nursing Assistant

Lacombe Nursing Centre
09.2018 - 01.2019
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Certified Nursing Assistant

Picayune Rehabiltation Center
01.2016 - 02.2018
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Certified Nursing Assistant

Trinity Rehabilitation
04.2015 - 01.2016
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

Technical Diploma -

St. Agatha Career School
New Orleans
02.2015

High School Diploma -

Picayune Memorial High School
Picayune, MS
05.2013

Skills

  • Time Management
  • Remote Support
  • Hardware Diagnostics
  • Appointment Scheduling
  • Data Collection
  • Call Management
  • Data Entry
  • Patient education
  • Professional demeanor
  • Empathy and compassion
  • attention to detail
  • ability to work to time constraints

Timeline

Technical Support Advisor,remote

Teleperformance USA
05.2023 - Current

Billing Clerk

Southeast Independent Delivery Services
03.2022 - 01.2023

Customer Service Representative

Maximus Federal
07.2021 - 03.2022

Certified Nursing Assistant

Favorite Staffing
07.2020 - 06.2021

Certified Nursing Assistant

Medical Solutions
03.2019 - 05.2019

Certified Nursing Assistant

OneStaff Medical Group
03.2019 - 05.2019

Certified Nursing Assistant

Lacombe Nursing Centre
09.2018 - 01.2019

Certified Nursing Assistant

Picayune Rehabiltation Center
01.2016 - 02.2018

Certified Nursing Assistant

Trinity Rehabilitation
04.2015 - 01.2016

Technical Diploma -

St. Agatha Career School

High School Diploma -

Picayune Memorial High School

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Jessica Rancifer