Jessica Rankin
Enterprise
Summary
Detail-oriented professional with a background in customer service and record management. Proven ability to efficiently schedule appointments and maintain patient records while adhering to HIPAA guidelines. Ready to support organizational goals through effective time management and active listening.
Overview
5
5
years of professional experience
Work History
Enterprise Professional Counseling Associates, LLC
Christopher Smith
04.2025 - Current
- Greeted and assisted patients in a professional manner, ensuring a positive experience.
- Scheduled appointments efficiently while still using a paper-based system.
- Verified insurance information.
- Maintained organized patient records in compliance with privacy regulations.
- Handled incoming calls effectively, addressing inquiries and directing patients appropriately.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Stocking Associate
Walmart
12.2022 - 04.2025
- Stocked shelves efficiently to maintain product availability and enhance shopping experience.
- Organized inventory in accordance with store layout and operational standards.
- Assisted in unloading deliveries, ensuring accurate placement of merchandise on the sales floor.
- Monitored stock levels and communicated needs to management for timely replenishment.
- Trained new associates on stocking procedures and safety protocols to ensure compliance.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Server/Prep Cook/Bartender
Ruby Tuesday Restaurant
10.2020 - 12.2022
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
- Collaborated with kitchen staff to coordinate meal preparation and ensure order accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Samson High School
SamsonCertification For Medical Coding And Billing - Medical Coding And Billing
Enterprise State Community College
Enterprise07-2026
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Calendar management
- EMR charting
- Collaborative teamwork
- Adaptability and flexibility
- Active listening
Timeline
Enterprise Professional Counseling Associates, LLC
Christopher Smith
04.2025 - Current
Stocking Associate
Walmart
12.2022 - 04.2025
Server/Prep Cook/Bartender
Ruby Tuesday Restaurant
10.2020 - 12.2022
High School Diploma -
Samson High School
Certification For Medical Coding And Billing - Medical Coding And Billing
Enterprise State Community College