Jessica Rasoul
San Diego,CA
Summary
A dedicated service provider with a proven track record in providing critical emergency care and ensuring safety for all. Excelled in safety and emergency situations, demonstrating adaptability and a calm demeanor. Skilled in CPR/First Aid/AED. Significantly contributes to developing health protocols, enhancing student and staff well-being as well as providing strong customer service and safety to a large number of students and staff. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Health Technician
Poway Unified School District
12.2021 - Current
- Provides first aid care to ill and injured students and staff.
- Follows and preforms school emergency and disaster procedures for 850 student to insure student and staff safety.
- Assists individuals with specialized health care needs including administering life saving medications.
- Administers first aid in emergency situations.
- Conducts student assessments to gather medical history and current symptoms.
- Contributes to positive student and staff experience, offering emotional support and guidance.
- Assists in developing and implementing health and safety protocols.
- Provides support in emergency situations, ensuring timely and effective student and staff care.
- Collaborates and works together with teachers, parents and staff to insure school and student safety.
- Reduced stress for patients and families with proactive communication and care coordination.
Senior Client Service Representative
Sam Realty Group
01.2000 - 12.2021
- Served as a liaison between clients and internal departments to ensure smooth coordination of requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced satisfaction by promptly addressing and resolving client inquiries and concerns.
- Collaborated with team members to enhance overall service quality, sharing knowledge and best practices.
- Cultivated strong relationships with clients through regular communication and attentive listening.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Skills
- Patient safety
- Emergency safety
- Ability stay calm and keep others calm in emergency situations
- Adaptability and flexibility
- Certified in CPR/First Aid/AED
- Emergency care
- Trained in administering life saving medications Diastat/Valtoco (Seizures), EPI Pen (Anaphylaxis), Glucagon/Baqsini (Severe Hypoglycemia)
- Blood glucose monitoring
- Patient monitoring
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Health Technician
Poway Unified School District
12.2021 - Current
Senior Client Service Representative
Sam Realty Group
01.2000 - 12.2021
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