Jessica Reagan
Glenolden,PA
Summary
Licensed Practical Nurse with a strong background in patient care, operations management, and sales. Skilled in team leadership, problem-solving, and communicating complex healthcare information. Seeking a remote healthcare role to leverage my clinical expertise, leadership experience, and communication skills in a dynamic, client-focused environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
GHR Healthcare
09.2022 - Current
- Administered medications and treatments safely and accurately to ensure optimal patient recovery
- Educated patients on self-care techniques, medication management, and disease prevention strategies for long term health maintenance
- Documented patient information meticulously in electronic medical records to maintain accurate data for clinical decision making
- Improved patient outcomes by assessing, planning, implementing, and evaluating individualized care plans
- Mentored new hires and LPN students to foster a supportive learning environment while promoting adherence to best practices in patient care delivery
- Cared for wounds, provided treatments, and assisted with procedures
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings
Licensed Practical Nurse
CritiCare
01.2021 - 08.2022
- Conducted routine first aid treatments, including wound care, catheter insertion, and monitoring vital signs
- Used multiple healthcare systems, including Rupa and FullScript, to enhance patient care coordination and streamline operational workflows
- Implemented appropriate emergency medical protocols to handle critical situations, ensuring immediate medical attention when needed
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Utilized sterile techniques and followed infection control standards
- Demonstrated knowledge of medication side effects and administered medications to students according to prescribed protocols, while closely monitoring for any adverse reactions
- Conducted lab testing and interpreted results to aid in diagnosis and treatment planning
- Assessed patient conditions, evaluated symptoms, and documented findings accurately in patient records for effective treatment planning and follow-up care
- Demonstrated proficiency in medication administration, including oral, intravenous, intramuscular, and subcutaneous routes
- Uphold and administered standards of healthcare protocols to ensure high-quality care
- Utilized Electronic Medical Record (EMR) systems for efficient and accurate documentation of patient information
- Conducted pain assessments and implemented appropriate interventions to manage and alleviate discomfort
- Assisted students with activities of daily living (ADLs) as needed, ensuring their well-being and promoting independence
- Prioritized patient safety by following established standards and protocols, minimizing risks, and preventing incidents
Optical Manager
Eye Site
09.2019 - 11.2021
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor
- Boosted team engagement and workplace satisfaction using managerial and motivational skills
- Explained prescriptions, optical terminology and products to customers
- Optimized patient scheduling, streamlining appointment coordination and minimizing wait times
- Implemented and maintained Charm EHR, optimizing patient data management and ensuring seamless scheduling, reducing appointment wait times and improving patient satisfaction
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue
- Analyzed sales and customer data to identify buying trends and offer recommendations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Managed and motivated employees to be productive and engaged in work
- Developed innovative sales and marketing strategies to facilitate business expansion
Operations Manager
Department Of Education
01.2015 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Streamlined service processes for improved efficiency and response times
- Introduced new technologies that streamlined workflows and enhanced overall efficiency levels in the department
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers
- Developed and implemented training programs for new hires, contributing to enhanced team performance and productivity
- Tracked performance metrics to identify areas of improvement, leading to targeted coaching sessions for team members
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards
- Provided exceptional support during high-traffic periods, maintaining professionalism under pressure and minimizing disruptions in service levels
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Complied with company policies and procedures by encouraging a positive and effective work environment among employees
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Implemented performance metrics to evaluate team success and identify areas for improvement
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Created help desk tickets, troubleshoot and resolve desktop issues
- Supervised operations staff and kept employees compliant with company policies and procedures
Education
LPN -
Pennsylvania Institute of Technology
Media, PASkills
- Direct Patient Care
- Operations Management
- Office Management
- Leadership
- Software troubleshooting
- Operating systems
- Patient Education
- Health Promotion
- Clinical Judgment
- Patient Management
- Problem-Solving
- Advance Marketing Strategies
- Quality Assurance
- Administrative experience
Certification
- Certified Licensed Practical Nurse
- Certified CPR
- Certified Med Technician
- Certified Mandated Reporter
- Certified First Aid
- Certified Hubspot Content Marketing
- Certified Social Media Marketing
Timeline
Licensed Practical Nurse
GHR Healthcare
09.2022 - Current
Licensed Practical Nurse
CritiCare
01.2021 - 08.2022
Optical Manager
Eye Site
09.2019 - 11.2021
Operations Manager
Department Of Education
01.2015 - 09.2019
LPN -
Pennsylvania Institute of Technology
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