MICHELE GRANT

Orchestrated the technical readiness and system integrity for Google Fiber’s enterprise learning environment. While supporting instructional design, the primary focus remained on architecting scalable deployment strategies and ensuring the "digital spine" of the program remained robust during rapid expansion.

Orchestrated the foundational ecosystem build and strategic implementation of the Cornerstone LMS for one of the nation’s top-ranked pediatric hospitals.

Joint venture between Ford Motor Company & SK On

Strategic Infrastructure Lead. Designed and implemented the end-to-end LMS infrastructure for a multi-billion-dollar joint venture between Ford Motor Company and SK On. Architected the "digital spine" of the organization to ensure total system integrity, regulatory compliance, and technical readiness from Day 1, bridging the gap between high-level executive vision and global operational execution.

Directed the global administration and governance of the learning management ecosystem. Responsible for maintaining the structural integrity of a validated system within a high-consequence biopharmaceutical manufacturing environment, applying Lean Governance to the system’s data architecture.

Developed the foundational learning infrastructure for a multi-regional distribution and retail network. Focused on converting high-volume operational manuals into a streamlined, digital-first "New Hire Journey."

Orchestrated the "72-Hour Rapid Pivot" change management initiative for Change Healthcare’s enterprise learning ecosystem during the 2020 global shift. Led the emergency transition of 600+ agents from a physical center to a secure, remote digital infrastructure with zero downtime in operational productivity, ensuring that the 30% formal training was robust enough to anchor the 70% real-world execution for an isolated, remote workforce.

Engineered the foundational corporate training architecture for a regional financial institution, integrating LMS administration with face-to-face instructional delivery and translating complex federal banking regulations into high-impact, digestible learning blueprints that ensured 100% compliance across all branches.

Optimized budget allocation by assessing financial performance and adjusting expenditures. Managed HR, Benefits, Inventory, Payroll, Scheduling, and Education for salon staff.

*Peer-nominated, Executive-Endorsed Award Winner - Peeriosity Shared Services Design Innovation*

Engineered the enterprise-level "M.E.N.T.O.R." onboarding program, a strategic shared services initiative that increased QA scores by 60% and decreased attrition by 50% within one month of launch. Applied "Standardized Work" principles to new site "go-lives" for one of the nation's largest non-profit health systems, successfully reducing technical debt and creating a unified, self-service employee experience across the organization.

*Peer-nominated Award Winner - Elearn Magazine's High Achiever for Systems Innovation." *

Architected the Learning Administration ecosystem for a fully integrated health system. Focused on the structural alignment of the LMS to meet clinical and corporate educational, compliance, and outcome goals while streamlining LMS reporting and data-entry processes (identifying "Muda" or waste), which improved the accuracy of clinical compliance tracking by 82%.

* Leadership Nominated "Bright Ideas" Award Winner for Innovation in New Hire Training.*

Architected a complete rebuild of the Training Academy infrastructure, implementing a "Lean Design" framework that reduced technical debt and increased "Speed to Proficiency" for a global workforce. Optimized the curriculum and delivery model to realize $200K in operational savings and a 60% increase in QA scores, utilizing the proprietary "Taming the Chaos" methodology to ensure functional efficiency and visual elegance.

Recruited and managed a team of 11+ and a budget of $500K. Architected the full design and rewrite of course curricula, receiving state approval to implement the following academic year. Designed and managed the build of a new student lab and developed the largest campus club, receiving multiple awards and accolades.

Directed end-to-end business operations for multiple luxury service environments, managing full-cycle P&L, staff development, and regulatory compliance. Architected scalable scheduling and inventory procedures that maximized appointment efficiency, while implementing high-retention customer service frameworks and performance-based incentive systems to drive technical excellence and community engagement.