Jessica Real
La Puente,CA
Summary
Personable professional with exemplary customer service skills. Demonstrated competencies in operating multi-line phone systems, taking information and updating documentation. Knowledgeable in tackling issues and concerns with poise. Offers empathy, reliability and enthusiasm for customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Lead Dispatcher
Knowles Security Inc.
05.2017 - Current
- Apply problem solving skills to resolve customer inquiries and disputes.
- Answered high volume of calls daily utilizing a professional manner to collect information and identify customer needs.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Associate
GNC Live Well
02.2016 - 05.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Pioneer High School
Whittier, CA06.2007
Skills
- Compassionate and Empathetic
- Customer-focused
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Understanding Customer Needs
- Multi-Line Phone Systems
- Excellent time management skills
- Quick Decision Making
- Prioritizing calls
- Dispatching field personnel
- Multitasking and Organization
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Lead Dispatcher
Knowles Security Inc.
05.2017 - Current
Customer Service Associate
GNC Live Well
02.2016 - 05.2017
High School Diploma -
Pioneer High School