Jessica Reed
Chicago Heights,IL
Summary
Proven track record of enhancing customer satisfaction and fostering positive learning environments, highlighted by a tenure at Uber Eats. Skilled in situational awareness and effective communication, consistently praised for punctuality and flexibility. Recognized for exceptional service quality and trusted performance, demonstrating a commitment to excellence and achievement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber Eats
06.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Camp Counselor
Park District 170
06.2023 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Substitute Teacher
School District 170
04.2016 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
Bachelor of Science - Psychology
Governors State University
Park Forest, IL06.2009
Skills
- Punctuality
- Situational Awareness
- Customer-Oriented
- Attention to Detail
- Effective communication skills
- Student Behavior Management
Timeline
Uber Partner
Uber Eats
06.2023 - Current
Camp Counselor
Park District 170
06.2023 - Current
Substitute Teacher
School District 170
04.2016 - Current
Bachelor of Science - Psychology
Governors State University