Makenly Nelson
Fort Lauderdale,FL
Summary
Dynamic and adaptable professional with a proven track record at Uber, excelling in customer engagement and driving safety. Recognized for maintaining a clean driving record and achieving high passenger satisfaction through effective communication and punctual service. Committed to enhancing experiences while ensuring safety and efficiency in all tasks.
Overview
10
10
years of professional experience
Work History
Uber Partner
Uber And Lyft
Tri City
08.2021 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built rapport with passengers through friendly conversation and attentive listening.
Helper
Church
10.2016 - 2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
- Participated in training sessions to enhance skills and knowledge.
- Contributed to safer community, participating in local clean-up efforts and promoting environmental awareness.
- Loaded and unloaded construction materials to prepare for use in construction.
Warehouse Worker
Blames Warehouse
Coral Springs
10.2020 - 2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
Home Health Caregiver
Atlantis Senior Care
Oakland Park
02.2018 - 2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Assisted disabled clients to support independence and well-being.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
Caregiver, Special Needs
Johnny Homes
Pompano Beach, FL
07.2015 - 10.2017
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Education
Blanche Ely High
Pompano Beach, FL06.2012
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Vehicle maintenance
- Efficient driving
- Customer engagement
- Safe driving
- Clean driving record
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Safety awareness
- Cultural awareness
- Communication
Languages
English
Native or Bilingual
Timeline
Uber Partner
Uber And Lyft
08.2021 - Current
Warehouse Worker
Blames Warehouse
10.2020 - 2022
Home Health Caregiver
Atlantis Senior Care
02.2018 - 2021
Helper
Church
10.2016 - 2024
Caregiver, Special Needs
Johnny Homes
07.2015 - 10.2017
Blanche Ely High