Jessica Reed
Pompano Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Banquet and Events Coordinator
TRU By Hilton
11.2022 - 12.2023
- Performed event coordination for larger parties and gatherings.
- Trained and supervised event staff to complete tasks on time.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Head Server
Bonefish Mac's Sports Grille
05.2019 - 07.2022
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Head Bartender
Hilton Garden Inn Hotel
04.2014 - 06.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming and ending shifts.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Head Stewardess
Private Yachts
Fort Lauderdale, FL
2008 - 2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
GED -
Daytona Beach Community College
Deltona, United States2000
Skills
- Team mentorship
- Time Management
- Event Setup and Breakdown
- Client and Guests Relationship Development
- Bartender / Server / Catering
- Complaint resolution
- Money handling abilities
- POS systems expert
- Service prioritization
- High-volume dining
- Multitasking skills
- Highly reliable
Timeline
Banquet and Events Coordinator
TRU By Hilton
11.2022 - 12.2023
Head Server
Bonefish Mac's Sports Grille
05.2019 - 07.2022
Head Bartender
Hilton Garden Inn Hotel
04.2014 - 06.2018
Head Stewardess
Private Yachts
2008 - 2017
GED -
Daytona Beach Community College