Jessica Reeves
Myself
Douglasville,GA
1
Certification
10
years of professional experience
Dynamic business owner with a proven track record in customer relations and financial management. At Cellular Health, I enhanced customer satisfaction through effective issue resolution and team collaboration. Skilled in training and mentoring staff, I consistently improved operational efficiency while maintaining a safe and organized environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Business Owner
3 Years 10 Months- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
Front Desk Manager/Lead Phlebotomist
3 Years 6 Months- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assistant Manager
1 Year 6 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
No Degree
Skills
Customer service
Customer relations
Attention to detail
Driven and determined
Team collaboration and leadership
Purchasing and planning
Issue resolution
Staff hiring
Financial management
Coaching and mentoring
Scheduling
Hiring and onboarding
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Business Owner
Myself
10.2022 - CurrentRead More
Front Desk Manager/Lead Phlebotomist
Cellular Health
02.2019 - 08.2022Read More
Assistant Manager
Taco Bell
09.2016 - 03.2018Read More
Douglas County High School
No Degree
Read More