Jessica Reeves
Crawfordville
Summary
Dedicated Vet Technician with a strong focus on customer service, time management, and complex problem-solving. Proven ability to enhance client satisfaction and streamline processes in veterinary care.
Overview
9
9
years of professional experience
Work History
Vet Technician
Crawfordville Animal Hospital
Crawfordville, FL
11.2024 - Current
- Assisted in surgical procedures, maintaining sterile environments and providing necessary support to veterinarians.
- Administered vaccinations and medications to pets, ensuring compliance with veterinary protocols.
- Collected and analyzed laboratory samples for diagnostic purposes, contributing to accurate treatment plans.
- Educated pet owners on post-operative care and preventive health measures, enhancing client satisfaction and pet well-being.
- Streamlined inventory management processes for medical supplies, reducing waste and improving resource allocation efficiency.
Manager and Server
Tropical Trader Shrimp Company
Panacea, FL
05.2019 - Current
- Oversaw daily operations to ensure seamless shrimp processing and distribution.
- Streamlined supply chain processes, reducing lead times and improving inventory management.
- Implemented quality control measures to enhance product standards and compliance.
- Developed training programs for staff on safety protocols and operational efficiency.
- Delivered exceptional customer service in a high-volume environment, ensuring guest satisfaction and repeat business.
- Managed table assignments and coordinated with kitchen staff to streamline food service operations.
Server
Trident
Panacea, FL
09.2024 - 09.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently to enhance guest satisfaction.
- Trained new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area to optimize guest experience.
- Resolved customer complaints effectively, ensuring a positive dining experience.
- Implemented strategies to improve workflow and reduce order wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Process Data Analyst
KD Process
Tallahassee
01.2018 - 04.2020
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Collaborated with team members to enhance service delivery and address complex issues.
- Provided training to new staff on best practices for customer engagement and support tools.
- Monitored service levels to ensure adherence to quality standards and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Accounting
Tallahassee Community College
Tallahassee, FL06-2013
High School Diploma -
Wakulla High School
Crawfordville, FL05-2011
Skills
- Documentation
- Problem-solving
- Time management
- Animal care
- Team leadership
- Complex problem resolution
- Customer service
Timeline
Vet Technician
Crawfordville Animal Hospital
11.2024 - Current
Server
Trident
09.2024 - 09.2025
Manager and Server
Tropical Trader Shrimp Company
05.2019 - Current
Process Data Analyst
KD Process
01.2018 - 04.2020
Associate of Arts - Accounting
Tallahassee Community College
High School Diploma -
Wakulla High School