Jessica Rehfeldt
Wilmington,NC
Summary
Dynamic Operations Manager with a proven track record at Dayspring Cleaning, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective communication and streamlined operations, achieving significant profit increases. Skilled in health and safety compliance, fostering a secure work environment while empowering employees to take ownership of their roles.
Overview
22
22
years of professional experience
Work History
Operations Manager
Dayspring Cleaning
09.2003 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assistant Manager
Smoke & Grind Food Truck
02.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Fashion Marketing
Berkeley College
New York, NYHunter Tannersville Central High School
Tannersville, NY06-1991
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Policies and procedures implementation
- Customer relationship management
- Client relationships
- Health and safety compliance
Timeline
Assistant Manager
Smoke & Grind Food Truck
02.2022 - 11.2024
Operations Manager
Dayspring Cleaning
09.2003 - Current
No Degree - Fashion Marketing
Berkeley College
Hunter Tannersville Central High School
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