Jessica Rein
ROSEMOUNT
Summary
Detail-oriented individual with a proven track record of resolving customer inquiries and maintaining high satisfaction rates. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Buske Logistics
Eagan, MN
06.2025 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Customer Service Representative
Strategic Warehousing
Eagan, MN
03.2018 - 06.2025
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Processed orders and returns accurately using company-specific software systems.
- Trained new team members on best practices in customer service protocols and tools.
- Developed streamlined communication methods between departments to improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Cloverleaf Cold Storage
Lakeville, MN
04.2012 - 02.2018
- Trained new team members on best practices in customer service protocols and tools.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Kohls Department Store
Lakeville, MN
03.2011 - 03.2012
- Delivered exceptional customer service to enhance shopping experiences and foster customer loyalty.
- Assisted in merchandising and inventory management to ensure product availability and visual appeal.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Park Center High School
Brooklyn Center, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
- Prioritization
- Clerical support
- Conflict mediation
- Shipping and logistics
- Warehousing functions
Timeline
Customer Service Representative
Buske Logistics
06.2025 - Current
Customer Service Representative
Strategic Warehousing
03.2018 - 06.2025
Customer Service Representative
Cloverleaf Cold Storage
04.2012 - 02.2018
Sales Associate
Kohls Department Store
03.2011 - 03.2012
High School Diploma -
Park Center High School