- Cooking
- I enjoy helping others and giving back to the community
- Gardening
- Volunteering
- Baking
- Designing and Printing 3D Models
Jessica Reinhardt
Rio Rancho
Summary
Results-driven Program Manager with expertise in strategic planning, data analysis, and cross-functional team leadership. Proven ability to drive program initiatives that enhance efficiency and align with institutional goals.
Overview
11
11
years of professional experience
Work History
Program Manager
Carrington College
Albuquerque, NM
05.2021 - Current
- Led cross-functional teams to develop and implement strategic program initiatives.
- Managed project timelines and deliverables, ensuring alignment with institutional goals.
- Facilitated regular stakeholder meetings to communicate progress and gather feedback.
- Analyzed program performance data to identify areas for improvement and drive efficiency.
- Developed comprehensive project plans, outlining objectives, resources, and milestones.
- Assessed student progress through formative evaluations, adapting teaching methods to improve understanding.
- Implemented classroom management strategies to create a positive and productive learning environment.
Certified Pharmacy Technician
Guam Regional Medical City
10.2017 - 01.2021
- Implemented workflow improvements to enhance efficiency in medication distribution.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Collaborated with healthcare professionals to verify prescriptions and address patient inquiries.
- Conducted quality assurance checks on compounded medications, ensuring accuracy and safety.
- Developed training materials for new hires, enhancing onboarding experience and knowledge retention.
- Led initiatives for continuous process improvement, resulting in streamlined pharmacy operations.
Certified Pharmacy Technician Supervisor
Evergreen Pharmacy
Guam
01.2019 - 01.2020
- Streamlined workflow with effective inventory management, reducing medication stock discrepancies.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
Government Specialty Services
Kirtland AFB
Albuquerque, NM
04.2015 - 10.2017
- Assisted in training new pharmacy technicians on operational procedures and best practices.
- Collaborated with healthcare professionals to optimize patient medication therapies.
- Developed streamlined processes for prescription processing, improving workflow efficiency.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Bachelor of Science - Healthcare
Thomas Nelson Community College
Hampton, VACertified Project Officer - Project Management
Institute of Project Management
04-2021
Pharmacy Technology - Healthcare
Thomas Nelson Community College
Hampton, VASkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Expert in Excel
- Pursuing Master's degree in Data Analytics
- Interest in behavioral health and patient-centered care
- Experience tracking and assessing third-party pass rate data
- Proficient in data reporting and performance analysis
- Strong analytical and data interpretation skills
- Ability to identify trends and support data-driven decision-making
- Experience monitoring student or program performance metrics
Interests
Timeline
Program Manager
Carrington College
05.2021 - Current
Certified Pharmacy Technician Supervisor
Evergreen Pharmacy
01.2019 - 01.2020
Certified Pharmacy Technician
Guam Regional Medical City
10.2017 - 01.2021
Government Specialty Services
Kirtland AFB
04.2015 - 10.2017
Bachelor of Science - Healthcare
Thomas Nelson Community College
Certified Project Officer - Project Management
Institute of Project Management
Pharmacy Technology - Healthcare
Thomas Nelson Community College