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Jessica Rendon
Hackensack,NJ
Summary
Dedicated human services specialist with a focus on case management and crisis intervention. Successfully facilitated community outreach and resource access for families, leveraging bilingual skills to enhance communication and support. Proven ability to implement Family Partnership Agreements that empower clients and promote stability.
Overview
17
17
years of professional experience
Work History
Human Services Specialist 4
Hudson County Department of Family Services
Jersy City, NJ
04.2018 - Current
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Participated in trainings and seminars to improve skills set and knowledge.
- Met with clients to conduct assessments of current situations and establish what needs to address.
Human Services Specialist 3
Hudson County Department of Family Services
Jersey City, NJ
04.2015 - 04.2018
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Answered high volume of calls and provided assistance through effective listening and question response skills.
Human Services Specialist 1, Bilingual
Hudson County Department of Family Services
Jersey City, NJ
11.2010 - 04.2015
- Assisted families in identifying and accessing critical resources
- Provide crisis intervention for families
- Provide translation services for families
- Developed and implemented Family Partnership Agreements to support family goals
- Identify strengths and needs for all families
- Determined eligibility for families seeking food assistance and welfare programs.
- Assisted clients with applications for NJ SNAP, Work First New Jersey, and Medicaid programs.
- Managed case management for families.
Social Service Intern
Jose Marti Middle School
Union City, NJ
01.2009 - 05.2009
- Assisted case workers with administrative tasks to streamline case management
- Attended intake investigations to gain insight into client assessment processes
- Participated in Individualized Program Meetings to understand client service planning
- Studied policies and procedures for better understanding
Education
Bachelor of Arts - Sociology, Social Services
New Jersey City University
Jersey City, NJ01-2010
Skills
- Case management
- crisis intervention
- client advocacy
- Client assessment
- Public assistance
- Policy advocacy
- community outreach
- data analysis
- Microsoft Office proficiency
- Bi-Lingual
- Spanish fluency
- effective communication
- problem solving
- report writing
- policy compliance
References
References upon Request
Internship
Jose Marti Middle School, Union City, NJ, Social Service Intern, 01/09, 05/09, Assisted Case Workers, Observed intake investigations, Observed all Individualized Program Meetings, Learned policies and procedures
Timeline
Human Services Specialist 4
Hudson County Department of Family Services
04.2018 - Current
Human Services Specialist 3
Hudson County Department of Family Services
04.2015 - 04.2018
Human Services Specialist 1, Bilingual
Hudson County Department of Family Services
11.2010 - 04.2015
Social Service Intern
Jose Marti Middle School
01.2009 - 05.2009
Bachelor of Arts - Sociology, Social Services
New Jersey City University