Jessica Reyes
Redlands,CA
Summary
· Experienced Process Assistant & Learning Trainer with over 3 years of experience. Excellent reputation for resolving problems, improving associates quality and productivity and ensuring successful area performance through tracking and reporting.
· Exceptional knowledge of training processes and problem solve.
· Excellent communication, organizational and listening skills.
· Train employees and provide feedback.
· Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows.
· Drives success by directing high-producing teams while developing lasting employee rapport.
Overview
3
3
years of professional experience
Work History
Learning Trainer
Amazon
02.2023 - Current
- Enhanced learning outcomes by implementing interactive and innovative training methods.
- Collaborated with management to develop targeted training programs for improved employee performance.
- Designed engaging lesson plans that catered to various learning styles, promoting knowledge retention and application.
- Utilized data-driven approaches to assess trainee progress and tailor future lessons accordingly.
- Mentored new trainers, sharing best practices and supporting their professional growth.
- Conducted regular evaluations of training materials, ensuring content relevancy and alignment with industry standards.
- Increased employee retention by offering personalized coaching sessions focused on career development strategies.
- Addressed performance gaps through targeted interventions such as one-on-one coaching or group workshops, leading to enhanced overall workforce competency levels.
- Onboard & mentor 100+ associates, resulting in stronger staff development and increased productivity.
Process Assistant
Amazon
03.2021 - 02.2023
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA06.2006
Skills
- Trainer Coaching
- Adaptive Learning
- Trends Research
- Performance Improvement
- Content Development
Timeline
Learning Trainer
Amazon
02.2023 - Current
Process Assistant
Amazon
03.2021 - 02.2023
High School Diploma -
Redlands East Valley High School