Jessica Reyes Pacheco
Grand Prairie,TX
Summary
Diligent Customer Service with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Store Manager
Community choice Financial Family of brand
03.2024 - 08.2025
- Manage daily store operations, focusing on staff management, customer satisfaction, and achieving sales targets.
- Drive business growth and profitability through effective operational oversight.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted attorney in title search operations and checked title issues in coordination with supervisor. Answered inquiries from clients regarding their tax obligations.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Developed loan contracts and explained contract terms to clients.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Fulfillment Center Warehouse Associate
Amazon
08.2022 - 03.2024
- Executed efficient order processing and inventory management tasks, ensuring timely and accurate fulfillment of customer orders in a fast-paced warehouse environment.
- Keeping records of packages including delivery notes, invoices, etc.
- Filling out packing and order forms with the relevant shipping information
- Sealing shipping containers and labeling them appropriately
- Cleaning shipping containers and other shipping supplies
Remote Medical Billing Coding
Gainwell Technology
12.2021 - 08.2022
- Managed and processed medical billing and coding tasks, ensuring accurate and timely submission of claims in compliance with healthcare regulations and insurance policies.
- Billing and Reimbursement: Accurate coding ensures that healthcare providers are paid correctly for their services.
- Data Analysis: Codes are used to analyze healthcare trends, research, and public health initiatives.
Administrative Assistant
Arkansas Department of Human Services
01.2019 - 11.2021
- Operated and maintained office equipment, including photocopiers, scanners, and voice mail systems, ensuring smooth daily operations.
- Managed communication channels by answering telephones, directing calls, taking messages, and addressing inquiries and complaints from customers and staff remotely.
- Efficiently maintained and updated filing, inventory, and database systems, both manually and via computer, to support accurate record-keeping and business transactions.
Education
Medical Assisting graduate - Medical Assisting
Micropower Career Institute
New York, NY01.2011
GED - General Education
Ellenwood Academy
Decatur, GA05.2008
Skills
- Adaptability
- Data Entry
- Creativity
- Communication Skills
- Financial Analysis
- Software Proficiency
- Problem Solving
- Bilingual
- Multitasking
- Customer satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Community choice Financial Family of brand
03.2024 - 08.2025
Fulfillment Center Warehouse Associate
Amazon
08.2022 - 03.2024
Remote Medical Billing Coding
Gainwell Technology
12.2021 - 08.2022
Administrative Assistant
Arkansas Department of Human Services
01.2019 - 11.2021
GED - General Education
Ellenwood Academy
Medical Assisting graduate - Medical Assisting
Micropower Career Institute