Jessica Reyes Soliz
El Paso,TX
Summary
Highly motivated, dedicated, and resilient professional with a comprehensive background in social services, including case management, interviewing, and conducting assessments. Experience working with law enforcement and other community agencies to provide essential assistance and promote positive outcomes for individuals and their families. Excellent communication, problem-solving, and interpersonal skills, while routinely engaging in high-pressure, stressful, and crisis situations, requiring immediate intervention and making life-impacting decisions on the spot.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Child Engagement Officer IV
Texas Office of the Attorney General: Child Support Division
02.2022 - Current
- Managed high-volume customer inquiries and complaints. Researched case information, collaborated with field office staff, conducted desktop research, negotiated lump-sum payments, communicated program policies and procedures to customers. Provided mentorship and guidance to office staff, handled customer problems and complaints, maintained compliance with agency policies and procedures, prioritized security and confidentiality of sensitive information.
Child Support Review Officer IV
Texas Office of the Attorney General: Child Support Division
03.2020 - 01.2022
- Specialized in advanced investigations for locating absent parents, establishing paternity, and modifying/enforcing court orders. Responded to complex customer inquiries and complaints, collaborated with other state and international child support agencies, conducted negotiation conferences and participated in court hearings. Documented all case actions, ensured compliance with TX Family Code and agency policies/procedures, and prioritized security and confidentiality of sensitive information.
Community Supervision Officer I
El Paso Community Supervision and Corrections Department
09.2019 - 02.2020
- Supervised offenders placed on community supervision, researched and complied with TDCJ-CJAD standards and regional policies/procedures. Monitored offender's compliance with court ordered requirements, provided orientation/intake with new offenders, conducted assessments and individualized supervision plans. Communicated effectively with offenders and notified proper authorities of violations, maintained confidentiality, conducted random drug testing, developed and maintained effective working relationships with coworkers and other individuals involved with offender.
Investigator IV
Texas Department of Family & Protective Services- Child Protective Services
08.2013 - 01.2019
- Conducted investigations of abuse and neglect of children, complied and utilized Texas Family Code and agency policies/procedures, worked in conjunction with law enforcement, court personnel, schools, and other community service providers. Interviewed household members and collaterals, obtained documentation to determine case disposition, provided crisis intervention, assessed individuals and families for risk and provided necessary referrals and services. Developed court affidavits and testified in court hearings, collaborated with upper management and other community service providers, assigned supervisor duties, specialized in sexual abuse cases in Corpus Christi.
Foster/Adopt Home Developer IV
Texas Department of Family & Protective Services- Child Protective Services
11.2008 - 08.2013
- Assisted families to be certified as foster/adopt home providers, conducted required training, home inspections, background checks, and assessments. Assisted and licensed relatives/kinship families as foster/adopt families, collaborated with conservatorship workers and service providers, assisted with various foster/adopt recruitment events, complied with departmental policies/procedures and TX Family Code.
Investigator III
Texas Department of Family & Protective Services- Child Protective Services
12.2004 - 02.2008
- Worked as an Investigator III, conducting investigations of abuse and neglect of children, complying and utilizing Texas Family Code and agency policies/procedures, collaborating with law enforcement and other community service providers. Obtaining documentation, providing crisis intervention, assessing individuals and families, developing court affidavits, and testifying in court proceedings.
Investigator III
Texas Department of Family & Protective Services- Child Protective Services
06.2006 - 07.2007
- Worked as an Investigator III, conducting investigations of abuse and neglect of children, complying and utilizing Texas Family Code and agency policies/procedures, collaborating with law enforcement and other community service providers, obtaining documentation, providing crisis intervention, assessing individuals and families, developing court affidavits, and testifying in court proceedings.
Education
Master of Science Criminology & Criminal Justice -
University of Texas At El Paso
El Paso, TX05.2023
Master of Social Work -
New Mexico State University
Las Cruces, NMMaster of Counseling -
Texas A&M University-Corpus Christi
Corpus Christi, TXBachelor of Science in Criminal Justice -
Texas A&M University-Corpus Christi
Corpus Christi, TX08.2002
Skills
- Forensic, motivational, & investigative interviewing
- Conducting risk assessments (TX Risk Assessment System certified) & counseling techniques
- De-escalation & analytical skills
- Problem-solving aptitude, & solutions-oriented
- Producing legal documents & maintaining comprehensive documentation & records
- Negotiations and establishment, modification, & enforcement of court orders
- Courtroom etiquette, procedures, & testimony in civil & criminal proceedings
- Management & leadership skills (Worker-in-Charge, mentorship, & training of peers)
- Teamwork, collaboration, & community relations
- Microsoft Office, Agency Databases, CLEAR, TLO, & other locate databases
- Typing: 68 wpm (97% accuracy), & ten key by hand
- Spanish (Fair)
References
- Victor M. Manjarrez, Jr., Ph.D., Director, University of Texas at El Paso, 915-747-7812, vmmanjarrez@utep.edu
- Caitlyn Muniz, Ph.D., Asst Professor & Interim Assoc Dean, University of Texas at El Paso, 915-747-8761, cnmuniz@utep.edu
- Dr. Melinda Tasca, Associate Professor, University of Texas at El Paso, 915-747-6535, mtasca@utep.edu
- Rocio Islas-Powell, Prevention of Sexual Abuse Coordinator, Compass Connections, 915-226-3952, Rislas915@gmail.com
-Prior employers: Texas Department of Family & Protective Services: Child Protective Services (CPS Investigator) &
Texas Office of Attorney General: Child Support Division (Child Support Officer)
- Brenda Salayandia, Adult Community Supervision Officer, El Paso County Community Supervision and Corrections, 915-201-7925, bsalayandia@miners.utep.edu
- Cynthia Aguirre, Child Support Officer II, Texas Office of Attorney General: Child Support Division, 915-208-7744, cynthia.aguirre@oag.texas.gov
Certification
- Texas Risk Assessment System, Texas Department of Criminal Justice Training and Leader Development Division- December 2019
Timeline
Child Engagement Officer IV
Texas Office of the Attorney General: Child Support Division
02.2022 - Current
Child Support Review Officer IV
Texas Office of the Attorney General: Child Support Division
03.2020 - 01.2022
Community Supervision Officer I
El Paso Community Supervision and Corrections Department
09.2019 - 02.2020
Investigator IV
Texas Department of Family & Protective Services- Child Protective Services
08.2013 - 01.2019
Foster/Adopt Home Developer IV
Texas Department of Family & Protective Services- Child Protective Services
11.2008 - 08.2013
Investigator III
Texas Department of Family & Protective Services- Child Protective Services
06.2006 - 07.2007
Investigator III
Texas Department of Family & Protective Services- Child Protective Services
12.2004 - 02.2008
Master of Science Criminology & Criminal Justice -
University of Texas At El Paso
Master of Social Work -
New Mexico State University
Master of Counseling -
Texas A&M University-Corpus Christi
Bachelor of Science in Criminal Justice -
Texas A&M University-Corpus Christi
- Texas Risk Assessment System, Texas Department of Criminal Justice Training and Leader Development Division- December 2019
Similar Profiles
DIANA JOHNSONDIANA JOHNSON
Child Support Assistant at Office Of The Attorney General Of TexasChild Support Assistant at Office Of The Attorney General Of Texas
Laura ReddLaura Redd
Legal Secretary V at State Of Texas - Office of the Attorney GeneralLegal Secretary V at State Of Texas - Office of the Attorney General
Vilma GutierrezVilma Gutierrez
CNR Asst. Manager at Office of the Attorney General of TexasCNR Asst. Manager at Office of the Attorney General of Texas