Jessica Reynolds
King,NC
Summary
- Motivated Practice Manager enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
- Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.
Overview
16
16
years of professional experience
Work History
Practice Manager
Banfield Pet Hospital
Winston-salem, NC
2022.02 - Current
- Managing day to day operations so the medical team can provide the highest quality of medical care.
- Everything involving interviewing, hiring and developing associates, to evaluating the hospitals processes, progress and productivity.
- Strong organizational, communication and interpersonal skills, problem solving, conflict management experience and leadership.
- Working along side my team to make sure we give the highest quality medical care to our patients and their families.
- Coordinated staff recruitment, training, and scheduling activities.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Ordered supplies needed and kept tabs on inventory levels.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
Shift Lead
Banfield The Pet Hospital
Winston Salem, NC
2016.12 - 2022.02
- Worked in role as Practice Manager filling in while my manager is on Maternity leave.
- Striving to build the hospital and team to achieve goals we want to meet.
- Lead the hospital in surpassing the previous highest weekly revenue.
- Last quarter I helped lead a Clinical Skills training with my Chief of Staff. We chose monitoring anesthesia. I plan to lead the next one as well in February.
- My Learning Leadership modules
- Assisted with behavioral based interviews
- Handling CAT calls (client situations and client issues)
- Approving adjustments
- Handling staff issues (callout's, no shows, assigning tasks when we are slow)
- Scrub schedule daily (fix errors in appointment schedule, know the DVM capacity and what appointment combo is appropriate)
- Fix missed punches
- Confirm CSC compliance (daily calls are completed, daily checklist is being completed, clients requests are being handled and the front desk is clean and in order)
- Confirm VA compliance (daily checklist, errors are not being made in excess, pets are evenly distributed, machine maintenance is being kept up)
- Facilities issues are being handled on time ( AC/heat issues, broken equipment is called about and ordering replacement parts, etc)
- Orders ( Staples, MWI, Oxygen, Branded Supplies, Antech, etc.)
- Assist in inventory, training new associates, client medications not left in hospital (call owners), assisting with para schedule and approving payroll, dosimeter badge return and log updates, OSAT review, Power BI review, DSA filing and CTS mailings each week, OSHA binder compliance, IDEXX shipments and FedEx shipments.
Veterinary Assistant
Banfield
Winston Salem, NC
2009.05 - 2022.02
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Trained new veterinary staff on office procedures and requirements.
- Supported veterinarians in disease management and mitigation procedures.
- Helped veterinarians examine animals and identify behavioral changes or clinical symptoms suggesting illness or injury.
- Monitored animals' during anesthesia and recovering from surgery and notified veterinarians of behavioral changes.
- Prepped, autoclave, laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
- Educated clients and public on animal health, treatment protocols and general procedures.
- Explained disease and condition diagnoses, prognoses and treatment options to pet and animal owners to provide information for decision-making concerning care.
Lead Veterinary Assistant
University Parkway Animal Hospital
Winston Salem, NC
2010.02 - 2011.11
- Client Complaints
- Managed client payment plans
- Product inventory
- Trained new veterinary staff on office procedures and requirements.
Lead Veterinary Assistant
Animal Emergency Services of Forsyth County
Winston Salem, NC
2010.02 - 2011.11
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Trained new veterinary staff on office procedures and requirements.
- Managed inventory and placed new supply orders.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Managed budget to handle inventory, postage and vendor services.
Lead Veterinary Assistant
Rural Hall Animal Hospital
Winston Salem, NC
2010.02 - 2011.11
- Managed Inventory
- Managed client payment plans
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Trained new veterinary staff on office procedures and requirements.
Education
Certification - Dental Assisting
North Carolina Dental Assistant Training School
Charlotte, NC05.2009
Some College (No Degree) - Radiologist Assistant
Forsyth Technical Community College
Winston-salem, NC05.2007
Some College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZSkills
- Directing Others
- Customer service
- Team management and Developement
- Reliable and trustworthy
- Building Effective Teams
- Motivating Others
References
- Melissa Watts (Previous Field Director) (912) 667-4764
- Brittany Willard (Previous Manager) (336) 391-2059
Timeline
Practice Manager
Banfield Pet Hospital
2022.02 - Current
Shift Lead
Banfield The Pet Hospital
2016.12 - 2022.02
Lead Veterinary Assistant
University Parkway Animal Hospital
2010.02 - 2011.11
Lead Veterinary Assistant
Animal Emergency Services of Forsyth County
2010.02 - 2011.11
Lead Veterinary Assistant
Rural Hall Animal Hospital
2010.02 - 2011.11
Veterinary Assistant
Banfield
2009.05 - 2022.02
Certification - Dental Assisting
North Carolina Dental Assistant Training School
Some College (No Degree) - Radiologist Assistant
Forsyth Technical Community College
Some College (No Degree) - Veterinary Technology
Penn Foster College