Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Broussard

Kingwood,TX

Summary

Forward-thinking professional bringing more than 10 years of experience in vetmed and 3 years of experience in management working for fast-paced and high quality veterinarians. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to multi-task – Manages multiple tasks at one time. Can quickly and accurately shift attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Comfortably and confidently uses a computer and specialized software and microsoft office and excel. Takes on additional responsibility when both big and small tasks need to be done. Exhibits honesty, discretion, and sound judgment. Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Overview

15
15
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
08.2020 - Current
  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Partner with the Chief of Staff to manage the hospital as role models and champions of the Banfield brand to provide consistent high quality care and exceptional service to the most pets and clients.
  • Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
  • Provide inspirational leadership to the team by creating a positive professional relationship with the Chief of Staff, clients, field leadership and Central Team Support.
  • Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients.
  • Develop annual planning, budgeting and hospital productivity levels for the hospital in partnership with the Chief of Staff, Field Director and Director Veterinary Quality.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Established and maintained effective communication with staff, doctors, and clients to promote high quality patient care.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels and quarterly inventory to ensure stock stays up to date, not expired.
  • Established strong relationships with clients, negotiated through concerns and came to effective solutions.

Shift Lead

Banfield Pet Hospital
02.2019 - 08.2020
  • Implemented and ensured quality control measures where done to ensure consistency maintenance in blood machines.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run the hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. Welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet's health, performing or preparing procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Act as the extra eyes, ears and hands for the veterinarian and practice manager to ensure the best quality pet care is being provided by all roles of team. Maximized the veterinarian's productivity, and communication with the other associates to maintain an efficient flow of patients.
  • Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties. Conduct administrative functions as necessary

Veterinary Assistant

Banfield Pet Hospital
08.2011 - 02.2019


  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provide professional, efficient and exceptional service at all times.
  • Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
  • Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
  • Mentor other paraprofessionals in the hospital.

Concessionist

Cinemark
03.2009 - 01.2011
  • Monitored inventory and notified management of deficiencies or shortages.
  • Participated in regular inventory audits to monitor stock levels, identify discrepancies, and prevent shortages or overstocking situations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Adapted quickly to menu changes or promotional offerings, ensuring customers were well-informed about new items or discounts available.
  • Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.

Education

Associate of Science -

Texas A&M University
College Station, TX

High School Diploma -

Sam Rayburn High School
Pasadena, TX
05.2010

Skills

  • Problem Identification and conflict management
  • Process Improvement
  • Workflow Management
  • Staff Scheduling
  • Customer Focus
  • Developing Direct Reports
  • Directing Others
  • Building Effective Teams Functional
  • Communication Skill's
  • Managing and Measuring Work
  • Drives for Results

Timeline

Practice Manager

Banfield Pet Hospital
08.2020 - Current

Shift Lead

Banfield Pet Hospital
02.2019 - 08.2020

Veterinary Assistant

Banfield Pet Hospital
08.2011 - 02.2019

Concessionist

Cinemark
03.2009 - 01.2011

Associate of Science -

Texas A&M University

High School Diploma -

Sam Rayburn High School

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Samantha Broussard