Jessica Rhoads
Arlington
Summary
Revenue-focused business leader with a strong background in sales performance, profit optimization, and customer relationship management. Experienced in driving consistent revenue growth, exceeding performance targets, and developing high-performing teams. Strategic thinker with strong negotiation and business development skills, committed to delivering measurable results and expanding market opportunities.
Overview
21
21
years of professional experience
Work History
General Manager
Studio Movie Grill
The Colony, TX
03.2017 - Current
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Streamlined budgeting processes to optimize resource allocation and reduce costs.
- Implemented staff training programs to elevate service quality and team performance.
- Analyzed market trends to develop strategic marketing initiatives that increased audience engagement.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic sales plans to achieve revenue targets.
- Established key relationships with clients and vendors, driving long-term partnerships and loyalty.
- Streamlined onboarding processes, improving new hire integration and retention rates.
Supervisor
360 Brunch House
Mansfield, TX
08.2020 - 10.2021
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Led team training initiatives, enhancing staff capabilities and improving overall performance.
- Implemented process improvements, resulting in streamlined workflows and increased productivity.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Bartender
Cool River Cafe
DFW Airport
04.2012 - 04.2018
- Crafted and served a wide variety of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored junior bartenders in mixology techniques and customer service standards.
- Developed innovative drink specials, increasing patron engagement and bar sales.
Unit Manager
Studio Movie Grill
The Colony, TX
03.2015 - 03.2017
- Supervised daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored staff on operational procedures, enhancing team performance and cohesion.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed training programs focused on customer service excellence and efficiency improvements.
Bartender/Certified Trainer
Studio Movie Grill
Arlington, TX
11.2008 - 03.2017
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies to maintain bar efficiency.
- Trained new staff on cocktail preparation techniques and customer service best practices.
- Implemented streamlined processes for order taking and payment handling, reducing wait times.
- Opened store efficiently, ensuring readiness for operations and customer service.
- Trained new staff on store processes and customer engagement strategies.
Education
Tarrant County College
ArlingtonHigh School Diploma -
Sam Houston High School
Arlington, TX05-2006
Skills
- 3VQ Certified Trainer
- Leadership and team building
- Problem resolution
- Operations management
- Collaborative team member
- Client relationship management
- Sales strategy development
- Positive and upbeat
- Administrative support
- Recruitment
Timeline
Supervisor
360 Brunch House
08.2020 - 10.2021
General Manager
Studio Movie Grill
03.2017 - Current
Unit Manager
Studio Movie Grill
03.2015 - 03.2017
Bartender
Cool River Cafe
04.2012 - 04.2018
Bartender/Certified Trainer
Studio Movie Grill
11.2008 - 03.2017
Tarrant County College
High School Diploma -
Sam Houston High School