Philip Basili

• Chain Flag and the largest HOME2 SUITES in the USA with 248 suites and $15 million in annual income.
• An excellent manager who leads by example and instills confidence in staff, leading to higher productivity and better client satisfaction.
• Prepare and mange annual budget, forecast and business plans.
• Maintaining flow-through above 50% per month.
• Maximize revenue through effective pricing, sales, and revenue management strategies.
• Control operating costs and ensure profitability targets are met.
• Increased rooms revenue by 75% in 2021 and 20% year-to-year for three consecutive years.
• Monitor financial performance through regular reporting and analysis.
• Lead, mentor, and motivate department heads Front Office, Housekeeping, F&B, Sales, Engineering, HR.
• Ensure consistently high service standards across all areas.
• Ensuring employee productivity and professional development.
• Preparing monthly financial reports for the corporate team.
• Oversee quality assurance, brand standards, and guest satisfaction scores.

Developed and implemented strategies to increase sales and profitability.

• Responsible for the oversee daily departmental operations including Food & Beverage and banquet for generating revenues of $27 million dollars annually.
• Structured and implemented training plans according to standard operating procedures manual for all departments which in turn increased hotel service scores as well as Hilton Quilty Assurance score.
• Direct the daily activities and payroll of the 75+member room’s division team.
• Nurturing a positive work environment for all departments and boosting employees’ morale.
• Review employee performance and conduct personal actions.
• Ensure full compliance with hotel operating controls, SOP’s, Policies, and service standards to comply with Hilton Standards.
• Assist General Manager with annual budgeting and monthly forecasting.

• Prepare budgets, forecasts, and expense controls.
• Prepare wage scale surveys and ensure employee wages are followed by the company salary guidelines.
• Manage operations within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan and all company policies and procedures.
• Develop and meet operational budgets and Quality Assurance goals
• Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, Food & Beverage and banquet teams. Ensured employees were performing assigned tasks and reacted to staff & guest needs.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Track guest satisfaction surveys and maximize usage of guest response tracking system.
• Structured and implemented training plans and standard operating procedures.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

• Prepare forecasts/Reports and assist in the development of the Rooms Division budget.
• Prepare Month End Reporting for the preparation of hotel financial reports.
• Develop short/long term financial and operational plans which support the overall objective of the company.
• Responsible for day-to-day hotel operations/services: including Food & Beverage department and convention service.
• Track guest satisfaction surveys and maximize usage of guest response tracking system.
• Provide training for entry level associates and supervisors.
• Work closely with the Revenue Manager and Sales department to monitor and maximize the hotel revenue.
• Monitor departments Quality Assurance to meet Hilton standards.
• Responsible for overseeing the investigation and disposition of any lost/misplaced/damaged items with Security and Risk Management to coordinate recovery efforts.
• Responsible for actively recruiting for all Front office, Housekeeping, Food & Beverage and Security positions.
• Strong experience with New York union environment.