Jessica Rhoden

As an Apprentice Esthetician, I provide skincare services under the guidelines of my state’s apprenticeship program while gaining hands-on experience before full licensure. Working independently, I focused on building foundational skills, offering basic treatments, and developing strong client relationships in a safe and professional setting.

Key Responsibilities:

• Perform basic esthetic services such as facials, skin analysis, steaming, exfoliation, and facial massage.
• Maintain a clean and sanitary treatment area in accordance with state regulations.
• Educate clients on skincare routines and product recommendations based on their skin types and concerns.
• Practiced client intake procedures, service documentation, and appointment scheduling.
• Developed professional communication, time management, and customer care skills.
• Gained experience in real-world scenarios while preparing for the state esthetics licensing exam.

Skills & Strengths:

• Strong interest in skin health and beauty
• Excellent communication and client care
• Attention to detail and commitment to cleanliness
• Eagerness to learn and grow in the esthetics field
• Ability to work independently while following apprenticeship guidelines

As an Apprentice Esthetician, I provided skincare services under the guidelines of my state’s apprenticeship program while gaining hands-on experience before full licensure. Working independently, I focused on building foundational skills, offering basic treatments, and developing strong client relationships in a safe and professional setting.

Key Responsibilities:

• Performed basic esthetic services such as facials, skin analysis, steaming, exfoliation, and facial massage.
• Maintained a clean and sanitary treatment area in accordance with state regulations.
• Educated clients on skincare routines and product recommendations based on their skin types and concerns.
• Practiced client intake procedures, service documentation, and appointment scheduling.
• Developed professional communication, time management, and customer care skills.
• Gained experience in real-world scenarios while preparing for the state esthetics licensing exam.

Skills & Strengths:

• Strong interest in skin health and beauty
• Excellent communication and client care
• Attention to detail and commitment to cleanliness
• Eagerness to learn and grow in the esthetics field
• Ability to work independently while following apprenticeship guidelines

As a Customer Service Representative at Continuum Global, I served as a healthcare auditor, conducting outbound calls to medical offices across various states. My role focused on verifying and auditing healthcare data, ensuring compliance with quality standards, and maintaining positive professional relationships with clinic staff and healthcare providers.

Key Responsibilities:

• Performed outbound calls to physician offices, clinics, and healthcare facilities nationwide.
• Verified patient records and medical data for quality assurance and compliance purposes.
• Communicated clearly and professionally with medical office personnel, including doctors, nurses, and administrators.
• Maintained accurate records of all calls and audit findings in internal databases.
• Followed HIPAA guidelines and internal procedures to handle sensitive medical information with discretion.
• Collaborated with team members to meet daily and weekly call quotas and project deadlines.
• Resolved discrepancies in medical records and clarified missing or incomplete data with providers.

Skills & Tools:

• Excellent verbal and written communication
• Strong attention to detail and data accuracy
• Knowledge of HIPAA compliance standards
• Experience using CRM and healthcare data platforms
• Ability to work independently and meet performance metrics

As a part-time Esthetician, I provided personalized skincare services to clients, focusing on improving skin health, relaxation, and confidence. I performed a variety of treatments including customized facials, scalp massages, and skin consultations while promoting at-home care and product recommendations to support ongoing results.

Key Responsibilities:

• Performed professional skincare treatments including facials, extractions, exfoliation, and facial massage.
• Assessed clients’ skin conditions and recommended personalized treatment plans.
• Educated clients on proper skincare routines and product usage.
• Maintained a clean, organized, and tranquil treatment space following sanitation protocols.
• Built positive client relationships to encourage repeat visits and word-of-mouth referrals.
• Stayed current with industry trends, skincare techniques, and new products.
• Scheduled appointments and managed time efficiently during each session.

Skills & Strengths:

• Deep understanding of skin types, concerns, and product ingredients
• Excellent customer service and communication skills
• Attention to detail and passion for helping clients look and feel their best
• Knowledge of sanitation and safety guidelines
• Calm, professional demeanor and ability to create a relaxing environment

As a Crew Member and Shift Leader at Wendy’s, I was responsible for delivering excellent customer service in a fast-paced environment, supporting daily operations, and leading team members during scheduled shifts. I consistently handled customer concerns with professionalism, ensuring satisfaction while maintaining high service standards. Managed inventory, schedules, and ensured compliance with the store.

Key Responsibilities:

• Delivered exceptional customer service at the front counter and drive-thru, handling orders accurately and efficiently.
• Resolved customer complaints and concerns calmly and effectively to ensure a positive dining experience.
• Trained and supervised new crew members on food safety, service protocols, and teamwork.
• Managed shift operations, including assigning tasks, monitoring food quality, and ensuring timely service.
• Handled cash and electronic transactions with accuracy and integrity.
• Maintained a clean, safe, and organized work environment in compliance with health and safety standards.
• Assisted in inventory checks and restocking to support smooth daily operations.

Skills & Strengths:

• Strong leadership and team coordination
• Excellent communication and interpersonal skills
• Quick thinking and effective problem solving under pressure
• Ability to multitask in high-volume settings
• Dependable and proactive with a strong work ethic

As a Janitor at the Gaston Steam Plant through ABM Industries, I was responsible for maintaining cleanliness and sanitation across industrial and office areas. I ensured a safe, clean, and orderly environment by performing a wide range of custodial tasks in a high-security and safety-focused facility.

Key Responsibilities:

• Performed routine cleaning of offices, restrooms, break rooms, hallways, and industrial areas.
• Swept, mopped, vacuumed, and disinfected floors and surfaces according to safety protocols.
• Emptied trash and recycling bins and replaced liners on a regular schedule.
• Replenished supplies such as soap, paper towels, and toilet paper in restrooms and common areas.
• Followed all safety procedures and used proper PPE in accordance with plant regulations.
• Worked independently and as part of a team to meet cleanliness standards and daily task lists.
• Reported maintenance issues or safety hazards to supervisors promptly.

Skills & Strengths:

• Strong attention to detail and cleanliness
• Knowledge of industrial cleaning products and equipment
• Dependable and punctual with excellent time management
• Able to follow safety protocols in a high-risk environment
• Self-motivated and efficient in completing tasks

As an Inbound Customer Service Representative at Support Services Group, I assisted customers under the age of 50 with purchasing health supplements, while addressing inquiries related to billing, product details, and general concerns. I provided knowledgeable, solution-focused service to ensure a positive customer experience and drive sales.

Key Responsibilities:

• Answered inbound calls to assist customers with placing orders for health supplements.
• Provided accurate product information and recommendations based on customer needs and preferences.
• Handled billing inquiries, processed payments, and resolved any payment-related issues.
• Addressed customer concerns about product usage, delivery, and quality with professionalism and care.
• Maintained up-to-date product knowledge to deliver confident and compliant service.
• Documented all customer interactions and resolutions using internal systems.
• Met sales and service goals by upselling and cross-selling related products when appropriate.

Skills & Strengths:

• Strong sales and communication skills
• Ability to handle customer concerns with empathy and efficiency
• Knowledge of health supplements and thewellness industry (basic level)
• Skilled in CRM and call center tools
• Reliable, customer-focused, and goal-driven

As an Inbound Customer Service Representative at Afni, I provided friendly and efficient support to customers by assisting with order confirmations, account inquiries, and service concerns. I was also empowered to issue gift cards and other goodwill gestures to resolve issues and ensure customer satisfaction.

Key Responsibilities:

• Handled a high volume of inbound calls with professionalism, empathy, and accuracy.
• Assisted customers with order confirmations, delivery updates, and account-related questions.
• Resolved issues related to billing, delays, and technical concerns promptly.
• Issued digital or physical gift cards as compensation for service inconveniences, ensuring a positive customer experience.
• Documented all customer interactions and resolutions clearly and accurately.
• Maintained up-to-date knowledge of company products, policies, and systems to provide effective support.
• Worked closely with internal teams to follow up on unresolved issues and deliver excellent service.

Skills & Strengths:

• Excellent verbal communication and listening skills
• Strong problem-solving and conflict resolution abilities
• Customer-focused with a calm and patient demeanor
• Proficient in CRM systems and call center software
• Ability to multitask in a fast-paced environment

As a Janitor at the Gaston Steam Plant through ABM Industries, I was responsible for maintaining cleanliness and sanitation across industrial and office areas. I ensured a safe, clean, and orderly environment by performing a wide range of custodial tasks in a high-security and safety-focused facility.

Key Responsibilities:

• Performed routine cleaning of offices, restrooms, break rooms, hallways, and industrial areas.
• Swept, mopped, vacuumed, and disinfected floors and surfaces according to safety protocols.
• Emptied trash and recycling bins and replaced liners on a regular schedule.
• Replenished supplies such as soap, paper towels, and toilet paper in restrooms and common areas.
• Followed all safety procedures and used proper PPE in accordance with plant regulations.
• Worked independently and as part of a team to meet cleanliness standards and daily task lists.
• Reported maintenance issues or safety hazards to supervisors promptly.

Skills & Strengths:

• Strong attention to detail and cleanliness
• Knowledge of industrial cleaning products and equipment
• Dependable and punctual with excellent time management
• Able to follow safety protocols in a high-risk environment
• Self-motivated and efficient in completing tasks