Jessica Richter
Harrison,AR
Summary
Dynamic General Manager with a proven track record at Wendy’s, excelling in operations management and team building. Enhanced profitability through strategic initiatives and effective training programs. Renowned for transforming customer complaints into loyalty, fostering a high-performance culture while ensuring efficient employee scheduling and P&L management.
Overview
13
13
years of professional experience
Work History
General Manager
Wendy’s
2017.08 - 2025.04
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Wendy’s
2012.01 - 2017.08
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Omaha High School
Omaha, ARSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Training and development
Serve Safe Certified
Serve Safe Certified until 2028
Timeline
General Manager
Wendy’s
2017.08 - 2025.04
General Manager
Wendy’s
2012.01 - 2017.08
High School Diploma -
Omaha High School