Jessica Riley
General Manager/ Sales/ Marketing
Geneseo,IL
Summary
Talented Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. As I grew in my roles as a OM and GM I learned how to wear many hats. Learning to run many concepts at one time.
I love the challenges that come with running a business. Marketing and Sales excites me.
Overview
10
10
years of professional experience
Work History
Store General Manager
Casey's General Store
Geneseo, IL
07.2013 - 03.2021
- Confirmed prices and processed payments to complete sales.
- Checked returned product condition before processing refunds.
- Overcame customer objections using product demonstrations.
- Secured consistent customer sales with knowledgeable, friendly support.
- Drove sales success by building displays and merchandising products.
- Recommended merchandise to suit customer budget and preferences.
- Greeted customers and asked questions to assess needs.
- Promoted products by tracking offerings and prices.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Kept store shelves, racks and bins presentable with resets.
- Met sales quotas by utilizing upselling opportunities.
- Coordinated with loss and prevention officer to track misplaced and damaged items
- Verified shift sales with cash count and drawer balancing.
- Sourced and delivered special orders to fulfill customer requests.
- Minimized store thefts through strategic monitoring and customer observation.
Sales & Marketing Coordinator
Wood
Geneseo , IL
03.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Quoted prices, credit terms and other bid specifications.
- Contributed to event marketing, sales and brand promotion.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
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Skills
KPI trackingundefined
Timeline
Sales & Marketing Coordinator - Wood
03.2022 - Current
Store General Manager - Casey's General Store
07.2013 - 03.2021
Moline High School - ,
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