Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Riley

Charlotte,NC

Summary

Accomplished business professional with a proven track record at Planet Automotive Group LLC, enhancing payroll processing accuracy and employee relations. Skilled in Microsoft Office and leadership development, I significantly improved operational efficiency and fostered positive workplace dynamics. Expert in maintaining employee records and delivering exceptional customer service, I drive results through meticulous attention to detail and effective team mentoring.

Overview

5
5
years of professional experience

Work History

Payroll & Group Human Resources Manager

Planet Automotive Group LLC
01.2022 - Current
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
  • Maintained strict confidentiality regarding employees'' personal information and financial data, ensuring trust in the integrity of the payroll department.

Executive Administrative Assistant

Planet Automotive Group LLC
04.2021 - 01.2022
  • Promoted to Payroll and Human Resources Manager for success and dedication to the company and job role.
  • Handled administrative tasks such as warranty schedule processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Float Spa Consultant - Team Lead

True Rest Float Spa
10.2019 - 04.2021
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Overhauled the spa pitch design making it more audience targeted and visually appealing, leading to increased bookings and purchased memberships for previously underutilized services.
  • Optimized inventory management systems, reducing spoilage rates and minimizing overhead costs.
  • Established strong relationships with local businesses, fostering mutually beneficial partnerships that drove referral traffic.
  • Designed visually appealing promotional materials that effectively communicated the spa's unique selling points to prospective clients.

Education

Bachelor of Arts - Communications

University of North Carolina At Charlotte
Charlotte, NC
12.2022

Skills

  • Employee Relations
  • Human Resources Operations
  • Training and mentoring
  • Microsoft Office proficiency
  • Leadership Development
  • Employee Onboarding
  • Payroll coordination
  • Payroll Processing
  • Maintaining employee records
  • Timekeeping Management
  • Payroll Auditing
  • Attention to Detail
  • Customer Service

Timeline

Payroll & Group Human Resources Manager

Planet Automotive Group LLC
01.2022 - Current

Executive Administrative Assistant

Planet Automotive Group LLC
04.2021 - 01.2022

Float Spa Consultant - Team Lead

True Rest Float Spa
10.2019 - 04.2021

Bachelor of Arts - Communications

University of North Carolina At Charlotte
Jessica Riley