Jessica Riley
Charlotte,NC
Summary
Accomplished business professional with a proven track record at Planet Automotive Group LLC, enhancing payroll processing accuracy and employee relations. Skilled in Microsoft Office and leadership development, I significantly improved operational efficiency and fostered positive workplace dynamics. Expert in maintaining employee records and delivering exceptional customer service, I drive results through meticulous attention to detail and effective team mentoring.
Overview
5
5
years of professional experience
Work History
Payroll & Group Human Resources Manager
Planet Automotive Group LLC
2022.01 - Current
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Maintained strict confidentiality regarding employees'' personal information and financial data, ensuring trust in the integrity of the payroll department.
Executive Administrative Assistant
Planet Automotive Group LLC
2021.04 - 2022.01
- Promoted to Payroll and Human Resources Manager for success and dedication to the company and job role.
- Handled administrative tasks such as warranty schedule processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Float Spa Consultant - Team Lead
True Rest Float Spa
2019.10 - 2021.04
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Overhauled the spa pitch design making it more audience targeted and visually appealing, leading to increased bookings and purchased memberships for previously underutilized services.
- Optimized inventory management systems, reducing spoilage rates and minimizing overhead costs.
- Established strong relationships with local businesses, fostering mutually beneficial partnerships that drove referral traffic.
- Designed visually appealing promotional materials that effectively communicated the spa's unique selling points to prospective clients.
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC12.2022
Skills
- Employee Relations
- Human Resources Operations
- Training and mentoring
- Microsoft Office proficiency
- Leadership Development
- Employee Onboarding
- Payroll coordination
- Payroll Processing
- Maintaining employee records
- Timekeeping Management
- Payroll Auditing
- Attention to Detail
- Customer Service
Timeline
Payroll & Group Human Resources Manager
Planet Automotive Group LLC
2022.01 - Current
Executive Administrative Assistant
Planet Automotive Group LLC
2021.04 - 2022.01
Float Spa Consultant - Team Lead
True Rest Float Spa
2019.10 - 2021.04
Bachelor of Arts - Communications
University of North Carolina At Charlotte
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