Crystal Goshorn
Frankfort,USA
Summary
Results-oriented professional specializing in payroll management and human resources. Backed by 20+ years of experience in payroll processing, benefits administration, and compliance, consistently delivering accurate results. Strong organizational skills foster employee satisfaction and trust through effective communication and timely resolution of inquiries.
Overview
25
25
years of professional experience
Work History
Payroll / Human Resources Manager
Gray Ohio Valley
Versailles, KY
01.2026 - 05.2026
- Processed weekly payroll for exempt and non-exempt employees accurately and on time end to end.
- Reconciled timekeeping, overtime, leaves, and attendance data to ensure accurate pay calculations.
- Maintained payroll and withholding records and ensured compliance with applicable tax laws and regulations.
- Resolved payroll-related inquiries and discrepancies, enhancing employee satisfaction and trust in payroll processes.
- Completed audits and ensured payroll data integrity.
- Processed court-ordered garnishments, ensuring compliance with legal requirements and accurate payroll deductions.
- Collected and calculated employee timesheets, ensuring accurate allocation to cost/job accounts for each construction site.
HR / Payroll Specialist - Contract Temporary
Senior Housing Options
Denver, CO
04.2025 - 12.2025
- Processed bi-weekly payroll and off-cycle payments for 7 properties, ensuring timely and accurate employee compensation.
- Managed and executed employee pay changes, ensuring payroll accuracy.
- Administered garnishments and 403(b) funding payroll contributions.
- Managed discretionary and non-discretionary bonuses, mileage, and reimbursements to maintain employee satisfaction and compliance.
- Administered benefits, including processing qualifying life events, to support employee well-being and ensure compliance with policies.
- Reconciled monthly benefit invoices for accuracy with employee participation.
- Set up and onboarded new hires in Paylocity, ensuring smooth transitions as well as all the necessary steps in terminations.
- Maintained up-to-date employee personnel files.
Crew Member
Trader Joe’s
Chapel Hill, NC
10.2024 - 03.2025
- Operated cash register, ensuring positive customer experience.
- Helped customers find their favorite products.
- Ensured careful handling of groceries to prevent damage.
- Stocked and faced shelves.
- Organized and maintained stock levels in dairy area for optimal product availability.
- Designed signage to enhance customer awareness of promotions.
AR & AP Manager / Office Manager / HR Director
Accessories Distribution Inc
Arvada, CO
03.2022 - 02.2024
- Maintained accounts receivable records, ensuring accurate aging, timely application of credits and collections, accounting for uncollectible amounts, and resolution of miscellaneous differences.
- Prepared analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing.
- Managed the billing of all accounts receivable, generated and sent out account statements monthly.
- Contacted 50 customers weekly regarding past due amounts to facilitate timely collections and improve cash flow.
- Shutting off customers' account when they didn’t comply.
- Prepared and processed bi-weekly and semi-monthly payroll in ADP. Confirmed hours, time off, reimbursements, and corrected compensation for sales commission bonus pay plans.
- Onboarded new employees by collecting new employee forms, setting up new employees in payroll system, and submitting employees' information to health, dental, vision and 401K portals for enrollment upon being qualified.
- Monitored employee eligibility for benefits plans. Reviewed benefits with employees and processed enrollment, cancellation or changes. Distributed annual open enrollment communications and election process. Verified benefit billing accuracy and processes for payment.
- Enhanced job satisfaction by resolving issues promptly, applying new perks and benefits and organized team building activities.
- Ensured compliance with labor regulations, specializing in OSHA compliance.
- Conducted monthly safety training and safety team meetings.
- Maintained compliance with federal, state and local employment and benefits laws and regulations.
- Liaison with former employees regarding retirement plans.
- Processed and handled all W2’s at year end.
- Initiated vendor setup and maintained accurate vendor files.
- Verified receipt of W9 to include record keeping and entry into software for 1099 processing and processed at year end.
- Entered Accounts Payable Invoices, obtained approval for payment, prepared and processed vendor payments, ensuring accuracy and adherence to payment schedules.
- Reconciled vendor statements and maintained accurate payment records.
- Identified and implemented process improvements within accounts payable, enhancing efficiency and accuracy in payment processing.
- Assisted in month-end closing activities, including preparing accruals, reconciling accounts payable balances, and generating reports for management review.
- Collaborated with CPA team to prepare reports throughout the year and supported audits and tax return preparation at year end.
- Reviewed schedules for accuracy and organization, ensuring clarity for all team members.
- Assisted controller to maintain accurate general ledgers.
- Processed and prepared daily bank deposits including monitoring ACH/ wire transfers.
Senior Billing Specialist II
Medved Chevrolet/Cadillac
Wheat Ridge, CO
01.2019 - 03.2022
- Oversaw billing procedures for all vehicle sales, calculating profits, receivables/liabilities, and sales commissions to ensure precision.
- Managed billing processes for 7 stores, resolving issues to maintain accuracy and efficiency.
- Investigated and resolved discrepancies in billing processes, enhancing overall accuracy.
- Processed contracts and related vehicle sales documentation, ensuring accuracy.
- Facilitated incentive reconciliations, contributing to precise financial analysis.
- Built and maintained strong working relationships with accounting associates and the management team.
- Reconciled and balanced Ally floorplans.
- Also assisted accounting team with accounts payable, schedules, service cash clearing schedules and daily bank deposits.
American Express Technology Support Representative
IBM
Boulder, CO
10.2016 - 12.2018
- Handled high volume of inbound calls, delivering timely solutions for workstation, network, and infrastructure issues.
- Assisted American Express employees with technology issues in regards to computer and phone applications as well as connections to the secure AMEX Intranet via the Internet.
- Answered a wide range of technical questions and provided relevant solutions to caller inquiries.
- Communicated effectively in a high volume environment while staying within expectations and SLA agreements.
- Interpreted and explained resolutions in accordance with established procedures and practices.
- Monitored status of unresolved tickets, ensuring resolution and customer satisfaction.
- Navigated over 10 applications simultaneously to efficiently assist callers with their inquiries.
Reservation Specialist
Christy Sports
Silverthorne, CO
11.2015 - 09.2016
- Received incoming calls from guests across the world, which included all of the United States, Canada and Europe.
- Coordinated reservations for multiple ski resorts, including equipment rentals for skis, poles, snowboards, and helmets.
- Provided detailed information about resorts and local attractions to assist out-of-town guests.
- Informed customers of monthly specials and deals to enhance their booking experience.
Marketing Manager
The Duck Company
Arvada, CO
05.2013 - 09.2015
- Managed 6 Inside Sales Representatives and 5 Outside Sales Representatives.
- Coordinated marketing requests including licenses, agent and lawyer communications, and business meeting arrangements with major clients nationwide to streamline processes.
- Managed tradeshow logistics from development through completion, ensuring successful execution and attendee engagement.
- Developed sales leads for our inside sales representatives and helped them open several new customers in territories we had not previously done business in.
- Facilitated communication and workflow among senior leadership and teams to enhance project alignment and decision-making.
- Main contact on all art requests between sales representatives, 5 artists and the President through our successful art queue resulting in us selling more quality designs to our customers in a competitive market.
Office Manager
Discover Health and Wellness
Arvada, CO
11.2012 - 05.2013
- Oversaw daily operations of a chiropractor and massage office, supporting three chiropractors and three massage therapists.
- Coordinated administrative tasks, streamlining appointment scheduling, mail handling, and management of four phone lines.
- Managed health insurance billing for patients, including those from car accidents while collaborating with lawyers.
- Developed healthcare plans for patients and families based on doctor recommendations, integrating payment plans to enhance accessibility.
- Supported CEO with financial deposits, coordinated fundraisers, and organized weekly meetings at corporate location in downtown Denver.
Sales Coordinator
Ouray Sportswear, LLC
Englewood, CO
08.2007 - 04.2012
- Provided direct support to 3 National Sales Managers and 40 Independent Sales Representatives, thus increasing sales over 20% for 2 straight years and winning Small Business of the Year in 2011; beating out over 1,300 nominees.
- Assisted 2 top-performing sales representatives with sales order entry, sales analysis, and direct conversations with over 300 clients, enhancing client engagement.
- Coordinated 2 national meetings and over 10 tradeshows annually, facilitating networking and business development opportunities.
- Researched sales leads for growing territories and managed territory development funds.
- Led creative art projects, managing a queue of 9 artists and coordinating graphic releases throughout the year to support marketing initiatives.
Assistant to the CEO, Office Manager & Inside Sales Representative
Summit Sportswear
Centennial, CO
02.2006 - 07.2007
- Transitioned from executive assistant to inside sales after six months, supporting team operations.
- Simultaneously developed marketing strategies resulting in an increase of profitability 25%.
- Organized and assisted in fundraisers and sporting events, securing new clients and generating referrals.
- Committed to excellent customer service - achieved the Gold Certificate from the BBB.
- Provided support and trained new staff in office orientation, filing procedures, computer applications and pricing techniques.
- Developed and implemented procedures that streamlined office operations.
- Managed inventory control by creating and updating spreadsheets, contributing to cost efficiency.
- Communicated with vendors on Purchase Orders/ created monthly promotional flyers/ scheduled work orders with both the production/art departments.
Office Manager & Installation Manager
Clear Imaging Color Graphics, Inc.
Aurora, CO
05.2001 - 02.2006
- Coordinated production meetings and organized projects from sales initiation to completion, ensuring smooth workflow.
- Delivered accurate cost estimates and prepared invoices while building and maintaining strong client relationships.
- Managed high call volume in fast-paced environment to ensure timely customer support.
- Designed, created and installed graphics/signage on vehicles.
Education
Automotive Masters Certificate -
NADA Academy
Tysons, VA01.2024
Bachelor's Degree - Accounting
University of Colorado
Denver, CO01.2024
High School -
Smoky Hill High School
Aurora, CO01.2003
Skills
- Payroll administration
- Payroll software
- Timekeeping management
- Employee benefits
- Benefits administration
- Labor law compliance
- Compliance management
- Legal compliance
- HRIS management
- Recruitment and selection
- Talent acquisition
- Orientation preparation
- Onboarding and orientation
- Employee relations
- Conflict resolution
- Dispute mediation
- Talent Management
- Employee Development
- Employee engagement
- Employee morale management
- Payroll
- ADP
- Paylocity
- CDK
- Sage
- Company organization
- ERP Systems
- Microsoft Office
- Excel
- V lookups
- Pivot tables
- Word
- PowerPoint
- Outlook
- Microsoft 365
- Teams
- Sharepoint
- Google Documents
- QuickBooks
- Windows
- Virtualization Tools
- Logistics Management
- Service Management
- User Management
- Document Management
- Data reconciliation
- Action planning
- Workforce Planning
- Benefits programs
- Orientation Programs
- Handbook development
- Salesforce
- Internal communications
- HR policies
- Staff compensation
- HR policies
- Labor Relations Management
- Recruitment life cycle
- Exit interviews
- HR analytics
- Problem solving
- Attention to detail
- Effective communication
- Team building
- Customer service
- Employee engagement
- Company organization
- Compensation Management
Accomplishments
Inducted into the National Association of Professional Women in 2011.
Timeline
Payroll / Human Resources Manager
Gray Ohio Valley
01.2026 - 05.2026
HR / Payroll Specialist - Contract Temporary
Senior Housing Options
04.2025 - 12.2025
Crew Member
Trader Joe’s
10.2024 - 03.2025
AR & AP Manager / Office Manager / HR Director
Accessories Distribution Inc
03.2022 - 02.2024
Senior Billing Specialist II
Medved Chevrolet/Cadillac
01.2019 - 03.2022
American Express Technology Support Representative
IBM
10.2016 - 12.2018
Reservation Specialist
Christy Sports
11.2015 - 09.2016
Marketing Manager
The Duck Company
05.2013 - 09.2015
Office Manager
Discover Health and Wellness
11.2012 - 05.2013
Sales Coordinator
Ouray Sportswear, LLC
08.2007 - 04.2012
Assistant to the CEO, Office Manager & Inside Sales Representative
Summit Sportswear
02.2006 - 07.2007
Office Manager & Installation Manager
Clear Imaging Color Graphics, Inc.
05.2001 - 02.2006
Automotive Masters Certificate -
NADA Academy
Bachelor's Degree - Accounting
University of Colorado
High School -
Smoky Hill High School