Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Rios

San Jose,CA

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

11
11
years of professional experience

Work History

Salon Manager

Bal-Lance Salon
Saratoga, CA
01.2022 - Current
  • Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
  • Conducted interviews with prospective employees prior to hiring decisions being made.
  • Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
  • Managed daily salon operations, including scheduling appointments, customer service, and staff management.
  • Oversaw inventory control for retail products and supplies.

Bartender

BJ's Restaurant & Brewhouse
San Jose, CA
01.2017 - 12.2022
  • Assisted in setting up the bar for service shift.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Resolved customer complaints in a professional manner.
  • Developed good working relationships with fellow employees through effective communication.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Greeted customers and provided excellent customer service.

Crew Member

McDonald's
Los Banos, CA
01.2015 - 12.2017
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Adhered to health department regulations regarding food handling procedures.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Upheld high standards of productivity and quality in operations.

Education

Cosmetology - Cosmetology

Gavilan College
Gilroy, CA
03-2018

High School Diploma -

Lincoln High School
San Jose, CA
06-2013

Skills

  • Client relationship management
  • Inventory control
  • Appointment scheduling
  • Marketing strategies
  • Staff recruitment
  • Customer feedback analysis
  • Visual merchandising
  • Team building
  • Employee training
  • Conflict resolution
  • Cash handling
  • Operational efficiency
  • Time management
  • Marketing initiatives
  • Brand representation
  • Customer service
  • Multi-task management
  • Safety awareness
  • Cosmetology
  • Problem-solving skills
  • Conflict mediation
  • Commitment to quality and service

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Salon Manager

Bal-Lance Salon
01.2022 - Current

Bartender

BJ's Restaurant & Brewhouse
01.2017 - 12.2022

Crew Member

McDonald's
01.2015 - 12.2017

Cosmetology - Cosmetology

Gavilan College

High School Diploma -

Lincoln High School

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