Jessica Rios
Cidra ,Puerto Rico
Summary
Dynamic and dedicated professional with experience as a Preschool Teacher at LMMA, skilled in classroom management and child development. Proven ability to foster a positive learning environment and enhance individual growth through engaging lesson plans. Strong communicator with a commitment to collaboration and creativity in educational settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Preschool Teacher
LMMA
05.2021 - 06.2024
- Assisted in developing age-appropriate lesson plans to foster early childhood learning.
- Supported classroom management by maintaining a positive and engaging environment for children.
- Collaborated with colleagues to implement educational activities that promote social skills and creativity.
- Observed children's behavior and provided feedback to enhance individual development and growth.
Cashier
Lows
01.2021 - 08.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Customer Service Representative
Cricket Wireless
01.2017 - 10.2017
- Provided exceptional customer support through phone and chat interactions, resolving inquiries efficiently.
- Assisted customers in selecting products and services tailored to their needs, enhancing satisfaction.
- Maintained accurate records of customer interactions using CRM software to ensure follow-up and resolution.
- Processed transactions and handled billing inquiries with precision, minimizing errors and improving payment processes.
Technical Support Representative
GCI
01.2016 - 11.2016
- Resolved customer issues effectively by providing technical assistance via phone and email.
- Logged problem-solving steps in ticketing platform to aid knowledge transfer.
- Collaborated with cross-functional teams to address complex technical issues and improve service delivery.
- Educated customers on product features and best practices, enhancing user experience and satisfaction.
Education
Associate of Science - Ultrasound Technology
EDIC College
Caguas PR05.2010
Skills
- Classroom management
- Classroom organization
- Child development
- Positive reinforcement
Certification
CPR - 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Preschool Teacher
LMMA
05.2021 - 06.2024
Cashier
Lows
01.2021 - 08.2021
Customer Service Representative
Cricket Wireless
01.2017 - 10.2017
Technical Support Representative
GCI
01.2016 - 11.2016
Associate of Science - Ultrasound Technology
EDIC College