Jessica Rivera
Desert Hot Springs,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Fred Loya Insurance
Cathedral City, CA
11.2023 - 02.2024
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
Supervisor
Brooks Brothers
Desert Hills Premium Outlets
05.2022 - 09.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Fedex Packager
FedEx
Palm Springs, CA
12.2021 - 04.2022
- Followed established procedures for sorting and routing packages according to their destinations.
- Assisted in the organization of warehouse storage areas as needed.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
Sale associate
Neiman Marcus Last Call
Desert Hills Premium Outlets
05.2021 - 12.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
Food packer
Palm Springs Bakery
Palm Springs, CA
10.2017 - 12.2019
- Prepared boxes, bags, and other containers for packing food items.
- Weighed and measured ingredients according to recipes.
- Labeled packages with product information such as weight, quantity, or expiration date.
- Sealed packages using heat sealing machines or manual methods.
Education
Desert Hot Springs High School
01.2017
Skills
- Client Retention
- Customer follow-up
- Communication
- Problem-Solving
- Strategic Thinking
References
Cesar Gonzalez (760)-620-2277
Dayana Aguilar (760)-567-4836
Timeline
Insurance Agent
Fred Loya Insurance
11.2023 - 02.2024
Supervisor
Brooks Brothers
05.2022 - 09.2023
Fedex Packager
FedEx
12.2021 - 04.2022
Sale associate
Neiman Marcus Last Call
05.2021 - 12.2021
Food packer
Palm Springs Bakery
10.2017 - 12.2019
Desert Hot Springs High School