Jessica Rivera
Summary
Resourceful professional experienced in sales, banking, dental office management, and transaction coordination. Demonstrates strong communication and customer service skills, effectively building relationships while managing multiple responsibilities in fast-paced environments. Quick learner adaptable to new challenges, committed to continuous professional growth and knowledge expansion across diverse industries.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Real Estate Transaction Coordinator
Realty ONE Music City
Nashville
04.2024 - Current
- Coordinated real estate transactions from contract to closing for multiple agents.
- Managed communication between buyers, sellers, and attorneys throughout the process.
- Prepared and organized documentation for property listings and sales agreements.
- Scheduled inspections, appraisals, and other critical deadlines efficiently.
- Maintained accurate records in CRM software for all transactions and contacts.
- Prepared closing statements for buyers, sellers and lenders.
- Assisted clients with the completion of contracts, forms and disclosures.
Orthodontic Practice Manager
Volunteer Orthodontics
Nashville
10.2022 - Current
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed staff training programs to enhance team performance and service quality.
- Oversaw inventory management to ensure adequate supplies for clinical operations.
- Implemented patient communication systems to improve engagement and satisfaction.
- Developed office policies to ensure compliance with industry regulations and standards.
- Streamlined billing processes to improve accuracy and reduce administrative errors.
- Resolved patient inquiries and concerns to maintain a positive practice environment.
- Advised patients on payment options available for their treatment plans.
- Established relationships with other healthcare providers to expand referral networks.
- Served as a liaison between patients, staff members and external vendors.
Financial Relationship Specialist
Regions Bank
Nashville
05.2019 - 08.2022
- Analyzed customer financial needs to recommend appropriate banking products.
- Resolved client account inquiries and issues, ensuring timely and effective solutions.
- Educated customers on digital banking tools and services offered by the bank.
- Collaborated with team members to improve service delivery and increase client satisfaction.
- Provided training support to new staff on customer service best practices.
- Facilitated transactions between customers and banks or other financial institutions.
- Advised clients on investing, risk management, retirement planning, and estate planning to support their financial goals.
- Conducted regular financial planning workshops and seminars to attract new clients and educate the community.
Education
La Vergne High School
La Vergne, TNAssociate of Applied Business -
Motlow State Community College Smyrna TN
Smyrna, TN 08.2017 - 05.2019
Skills
- Transaction coordination
- Document management
- Contract management
- Sales data tracking
- Client relationship management
- Market analysis
- Compliance adherence
- Attention to detail
- Organizational skills
- Time management
- Call management
- Cross-functional coordination
- Analytical thinking
- Problem-solving abilities
- Teamwork and collaboration
- Bilingual communication
- Building rapport
- Presentation skills
Languages
English
Professional
Spanish
Professional
Certification
- TN Realtor
- TN Registered Dental Assistant
- TN certified office management specialist
References
References available upon request.
Timeline
Real Estate Transaction Coordinator
Realty ONE Music City
04.2024 - Current
Orthodontic Practice Manager
Volunteer Orthodontics
10.2022 - Current
Financial Relationship Specialist
Regions Bank
05.2019 - 08.2022
Associate of Applied Business -
Motlow State Community College Smyrna TN
08.2017 - 05.2019
La Vergne High School