Jessica Rivera
Rio Rancho,NM
Summary
Strategic project manager with expertise in operational strategy and inventory management. Enhanced project execution and optimized resources for environmental initiatives. Experienced in customer relationship management and vendor collaboration, driving customer satisfaction and ensuring timely project delivery.
Overview
22
22
years of professional experience
Work History
Sales Associate
Shell Gas Station
Rio Rancho, New Mexico
06.2026 - Current
- Supported customers in fuel transactions and convenience store purchases.
- Ensured cleanliness and organization of sales area and restrooms.
- Facilitated customer inquiries regarding fuel options and store items.
Assistant Manager
Earth & Water Inc
Santa Fe, New Mexico
07.2020 - 04.2024
- Developed operational strategies for water management projects, improving project execution and resource allocation.
- Coordinated team activities to meet project timelines and deliver on project objectives.
- Monitored inventory levels, maintaining adequate supplies for ongoing projects.
- Collaborated with vendors to source materials for diverse environmental initiatives.
- Resolved customer inquiries and issues related to services offered by the company.
- Managed customer service inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
Security Officer
Salt Pima River Casino
Scottsdale, Arizona
02.2005 - 03.2008
- Monitored casino premises to ensure safety and security for all guests.
- Conducted regular patrols to detect and prevent potential security threats.
- Enforced casino policies and regulations, maintaining a safe environment for patrons.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded promptly to incidents, coordinating with local law enforcement as needed.
- Assisted in training new security personnel on protocols and emergency procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05-1994
Skills
- Project management
- Customer relationship management
- Operational strategy and resource allocation
- Inventory management and vendor collaboration
- Inventory management
- Resource allocation
- Inventory management
Timeline
Sales Associate
Shell Gas Station
06.2026 - Current
Assistant Manager
Earth & Water Inc
07.2020 - 04.2024
Security Officer
Salt Pima River Casino
02.2005 - 03.2008
High School Diploma -
Santa Fe High School