JESSICA RIZO
Medical Records
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE
SITEL Worldwide
Las Vegas, NV
03.2011 - 10.2011
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
THIRD PARTY VERIFIER
Data Exchange Inc
LAS VEGAS , NEVADA
01.2011 - 10.2011
- Monitored accounts for signs of fraud and non-payment issues.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Kept records of customers' charges and payments.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Shift Leader Manager
Fatburger
Brea, CA
02.2008 - 12.2010
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Call Center Agent
AFEX Money Express
Cerritos, CA
05.2006 - 11.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
No Degree - Medical Records
University of Phoenix
Tempe, AZHigh School Diploma -
JOHN GLENN HIGH SCHOOL
Norwalk, CA06.2008
Skills
- Performance Tracking and Evaluations
- Positive and Constructive Feedback
- Managing Operations and Efficiency
- Issue Resolution
Languages
Spanish
Full Professional
Timeline
CUSTOMER SERVICE
SITEL Worldwide
03.2011 - 10.2011
THIRD PARTY VERIFIER
Data Exchange Inc
01.2011 - 10.2011
Shift Leader Manager
Fatburger
02.2008 - 12.2010
Call Center Agent
AFEX Money Express
05.2006 - 11.2010
No Degree - Medical Records
University of Phoenix
High School Diploma -
JOHN GLENN HIGH SCHOOL
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