Jessica Roberston
Fort Ripley,MN
Summary
Program Director specializing in regulatory compliance, crisis management, and staff training. Developed programs that enhanced resident care and created positive living environments. Fostered team collaboration and mentored staff to improve service delivery and achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Director
REM Northstar
Bemidji, Minnesota
02.2015 - 03.2026
- Developed programs, trained staff, and maintained a positive, structured home environment and documentation.
- Director, managed daily operations, and provided safe, person-centered care for all residents.
- Ensured regulatory compliance and crisis response protocols while collaborating with families and external partners to enhance resident care.
- Authored proposals and reports to secure program support and enhance service delivery.
- Mentored newly hired employees on company programs, fostering a knowledgeable and capable team.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Associate
K-Mart Store
Bemidji, MN
07.2012 - 09.2012
- Guided customers in product selection to enhance shopping experience.
- Coordinated with team members to efficiently restock shelves and maintain inventory.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers and delivered outstanding service to foster positive store atmosphere.
- Answered incoming telephone calls to provide store, product and services information.
Stay at Home Parent
Self-employeed
Bemidji, Minnesota
07.2003 - 07.2012
- Created and executed nutritious meal plans to enhance family health.
- Coordinated household tasks to ensure a clean and organized environment.
- Dressed children and changed diapers to support comfort and hygiene throughout the day.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Transported children to medical appointments and errands.
Education
High School Diploma -
BHS
Brainerd, MN05-2002
Skills
- Program development
- Project management
- Regulatory compliance
- Crisis management
- Proposal writing
- Documentation and reporting
- Staff training
- Administration
- Scheduling
- Time management
- Team collaboration
- Problem solving
Languages
English
Full Professional
ASL
Elementary
Certification
- CPR Certified
Timeline
Program Director
REM Northstar
02.2015 - 03.2026
Sales Associate
K-Mart Store
07.2012 - 09.2012
Stay at Home Parent
Self-employeed
07.2003 - 07.2012
High School Diploma -
BHS