Jessica Roberts
Conroe ,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Sales Producer
Allstate RIGHT Agency
9420 College Park Dr, Ste 140 The Woodlands, TX
02.2023 - Current
- Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Coordinated regular client appreciation events as a means of fostering loyalty and strengthening relationships over time.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Conducted thorough risk assessments to recommend appropriate coverage levels for each client''s specific situation.
- Collaborated with team members to develop innovative sales strategies for maximizing profitability.
- Exceeded revenue goals by upselling additional coverage options and cross-selling complementary productsservices.
- Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
Customer Relations Manager
Dogtopia Of The Woodlands North
463 FM 1488 Rd Conroe, TX 77384
01.2022 - 03.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Made customers aware of current and new programs and services.
Housekeeping Supervisor
Self-employeed
04.2013 - 03.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Education
High School Diploma -
Oak Ridge High School
Conroe, TXSkills
- Insurance sales expertise
- Client Relationship Management
- Client Service
- Insurance product expertise
- New business generation
- Customer Retention
- Team training and development
- Quotes and sales
Certification
- Property & Casualty License
Timeline
Licensed Sales Producer
Allstate RIGHT Agency
02.2023 - Current
Customer Relations Manager
Dogtopia Of The Woodlands North
01.2022 - 03.2023
Housekeeping Supervisor
Self-employeed
04.2013 - 03.2023
High School Diploma -
Oak Ridge High School