Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JESSICA ROBERTS

Canton,MI

Summary

Dynamic retail leader with extensive experience at Express, excelling in team leadership and inventory management. Proven track record of enhancing customer satisfaction and achieving a 2% increase in conversion rates. Skilled in visual merchandising and coaching, fostering high-performing teams to drive sales and operational excellence. Highly organized, tech-savvy, and committed to delivering exceptional resident experiences, and maintaining property excellence.

Overview

9
9
years of professional experience

Work History

Team Lead of Home and Domestics

Target
Grand Rapids, MI
09.2024 - 03.2025
  • Supervised multiple departments, overseeing daily operations, and staffing schedules.
  • Monitored inventory levels, ensured pricing accuracy, and maintained merchandising compliance.
  • Collaborated with leadership on business metrics and department performance trends.

General Manager

Express
Grand Rapids, MI
01.2019 - 07.2024
  • Manage all daily functions of retail operations, including visual merchandising for new products, payroll management, scheduling, inventory forecasting, and sales reporting.
  • I received three promotions during my time with Express, and I held every in-store position.
  • Conducted regular performance evaluations, and provided coaching and training to improve team productivity, and maintain high levels of customer satisfaction.
  • I took part in being a COE store by assisting in the training of new store managers.
  • Ensured high levels of customer satisfaction through attentive service, and resolving issues promptly and efficiently.
  • Measurable achievements include: a 2% conversion increase, above company standards of 90% in omni-fulfillment, and consistently delivered an OSA of 99.2%.

Sales Associate

Macys
Grand Rapids
07.2018 - 01.2019
  • Assisted with inventory management tasks, including restocking merchandise and performing stock checks.
  • Maintained a clean and organized sales floor and fitting rooms.
  • Processed sales transactions accurately and efficiently using the POS systems, while excelling at processing credit applications and expanding the loyalty program through effective sales approaches.

Barista

Moonwinks
Ann Arbor
05.2016 - 02.2017
  • Demonstrated the ability to handle multiple tasks in a fast-paced environment.
  • Provided prompt and friendly customer service while addressing customer inquiries and ensuring a positive experience.

Education

Some College (No Degree) -

Schoolcraft Community College
Livonia, MI

Some College (No Degree) -

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Team leadership
  • Inventory management
  • Sales reporting
  • Visual merchandising
  • Payroll administration
  • Customer service
  • Budgeting and reporting
  • Vendor and staff coordination
  • Coaching and mentoring
  • Talent acquisition
  • Conflict resolution

References

  • Katie Van Eck, Employer, katherinet6283@gmail.com, (616) 635-6741
  • Bridget Banner, Employer, bridge.banner@gmail.com, (734) 837-0842
  • Peter Niarhos, Employer, (240) 994-3951

Timeline

Team Lead of Home and Domestics

Target
09.2024 - 03.2025

General Manager

Express
01.2019 - 07.2024

Sales Associate

Macys
07.2018 - 01.2019

Barista

Moonwinks
05.2016 - 02.2017

Some College (No Degree) -

Schoolcraft Community College

Some College (No Degree) -

Grand Rapids Community College

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