Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Roberts

Sanford,FL

Summary

Customer-focused professional with proven multi-tasking abilities and effective task prioritization. Strong active listening skills complemented by expertise in CRM systems and insurance claims management. Highly organized and motivated, ready to apply time management and organizational skills in various environments. Aiming to leverage skills in entry-level roles to support company growth and development.

Overview

8
8
years of professional experience

Work History

Availability Analyst

The Hartford
Lake Mary, Florida
10.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Collect and analyzes service performance data on a consistent basis
  • Collects data for reliability, availability, maintainability, and serviceability
  • Analyzes data for reliability, availability, maintainability, and serviceability
  • Collects component availability data
  • Compiles component data into service availability data
  • Provide exceptional customer service by maintaining dedication to meeting the expectations and requirements of internal and external customers

Pharmacy Customer Service Representative

AdventHealth Rx Plus Pharmacy
10.2021 - 10.2024
  • Maintains confidentiality of patient, employee, medical staff, department and administrative information with no infraction
  • Answered patients phone calls answering questions regarding patient pharmacy benefits, refilling prescriptions, checking status of refill orders, and updating demographics
  • Collaborates with Pharmacy Bookkeeper and Technicians regarding member follow-up such as credit card rejections, price alerts, etc.
  • Register members and family members, including online registrations, accurately and completely
  • Member of the Ambassador Program, greeting new hires, introduce to management, and give tour of the facility

Experience Provider/Member Services Representative

Healthfirst Of New York LLC
07.2017 - 09.2021
  • Answered customer phone calls answering questions and offering services
  • Collected and updated customer information to ensure coverage was correct
  • Assisted customers in filing claims as well as making and receiving payments
  • Entered customer service notes into customer files after any contact for future reference
  • Collaborated with healthcare providers to coordinate member care and services.

Education

High School Diploma -

Seminole Hight School
Sanford, FL
05.2000

Skills

  • Exceptional customer service skills
  • Problem Solving
  • Multi-task abilities
  • Insurance Verification
  • Experience meeting and exceeding sales goals
  • Attention to Detail
  • Talent for managing client relationships
  • Time management
  • Analytical thinking

Timeline

Availability Analyst

The Hartford
10.2024 - Current

Pharmacy Customer Service Representative

AdventHealth Rx Plus Pharmacy
10.2021 - 10.2024

Experience Provider/Member Services Representative

Healthfirst Of New York LLC
07.2017 - 09.2021

High School Diploma -

Seminole Hight School

Similar Profiles

CREATE PROFILE