Jessica Roberts
Port Hadlock
Summary
Proficient Pharmacy Technician known for attention to detail and effective workflow optimization. Experienced in managing medication inventory and training new staff, focused on enhancing operational efficiency in pharmacy settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Jefferson Healthcare
Port Townsend
01.2024 - Current
- Managed medication inventory, ensuring timely availability and compliance with regulations.
- Collaborated with healthcare team, enhancing efficiency of medication distribution processes.
- Supported training of new staff on pharmacy procedures and protocols.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications, maintaining safety by dispensing only unexpired products.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered incoming telephone calls, addressing customer inquiries and providing necessary information about medications.
Pharmacy Technician
Quality Food Center - QFC
Port Hadlock
01.2022 - 12.2023
- Processed and filled prescriptions accurately for diverse patient needs.
- Managed medication inventory to ensure availability and compliance.
- Utilized pharmacy software for prescription management and record-keeping tasks.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Monitored expiration dates on medications to ensure dispensing of safe, effective products.
- Supported pharmacist in processing high volume of prescriptions and addressed customer inquiries.
- Addressed and resolved customer complaints efficiently, maintaining professionalism throughout interactions.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Closing Manager and Front-end Supervisor
Quality Food Center - QFC
Port Hadlock
04.2008 - 12.2022
- Oversaw daily closing operations to ensure compliance with store policies and smooth transition to next business day.
- Trained staff on closing procedures and customer service standards to enhance team capabilities and service quality.
- Resolved customer inquiries and complaints during closing shifts efficiently.
- Coordinated inventory checks to maintain accurate stock levels at end of day.
- Implemented safety protocols to ensure a secure work environment for employees.
- Communicated with management regarding closing issues and staffing needs to address operational challenges promptly.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Chimacum High School
Chimacum, WA06-2000
Skills
- Compounding techniques
- Aseptic techniques
- Pharmacy support
- Equipment troubleshooting
- Workflow optimization
- Attention to detail
- Time management
- Employee training
- Problem solving
- Team collaboration
Certification
PTCB Certified
Timeline
Pharmacy Technician
Jefferson Healthcare
01.2024 - Current
Pharmacy Technician
Quality Food Center - QFC
01.2022 - 12.2023
Closing Manager and Front-end Supervisor
Quality Food Center - QFC
04.2008 - 12.2022
High School Diploma -
Chimacum High School