Rachel Shelton-Wallen
Lewisville,TX
Summary
Detail-oriented Pharmacy Technician with experience in retail and hospital settings. Expertise in medication dispensing, inventory management, and regulatory compliance. Improved operational efficiency and patient care through effective communication and teamwork, while reducing prescription errors and streamlining workflows.
Overview
1
1
Certification
18
18
years of post-secondary education
7
7
years of professional experience
Work History
Pharmacy Technician
Medical City Healthcare
Dallas, Texas
06.2024 - Current
- Managed inventory levels, ensuring medications were stocked and organized properly.
- Assisted pharmacists in preparing medications and compounding sterile products.
- Maintained compliance with safety regulations and pharmacy policies consistently.
- Trained new pharmacy technicians on processes, procedures, and best practices.
- Collaborated with healthcare teams to optimize patient care and medication management.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained sterility in accordance with 797 guidelines.
- Compounded sterile and non sterile products for patients upon pharmacists verification.
Pharmacy Technician
Walmart
Frisco, Texas
02.2024 - 07.2024
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Managed inventory levels, ensuring medications were stocked and organized.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained compliance with safety regulations and pharmacy policies consistently.
- Trained new pharmacy technicians on processes, procedures, and best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Pharmacy Technician
Methodist Healthcare
McKinney, Texas
09.2022 - 07.2023
- Managed inventory levels, ensuring medications were stocked and organized properly.
- Maintained compliance with safety regulations and pharmacy policies consistently.
- Collaborated with healthcare teams to optimize patient care and medication management.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
Pharmacy Technician
Senderra Rx
Dallas, TX
11.2021 - 08.2022
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with healthcare teams to optimize patient care and medication management.
- Educated patients on medication usage, side effects, and storage requirements.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Organized work areas so that everything was easily accessible when needed.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
Pharmacy Technician
Tom Thumb Pharmacy
Plano, Texas
01.2020 - 10.2021
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Managed inventory levels, ensuring medications were stocked and organized properly.
- Assisted pharmacists in preparing medications and compounding sterile products.
- Maintained compliance with safety regulations and pharmacy policies consistently.
- Educated patients on medication usage, side effects, and storage requirements.
- Collaborated with healthcare teams to optimize patient care and medication management.
- Trained new pharmacy technicians on processes, procedures, and best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Education
Bachelor of Science - Diagnostic Medical Sonography
North Central Texas College
Gainesville, TX 08.2008 - 07.2026
John H Guyer High School
Denton, TXSkills
- Sterile compounding following 797 guidelines
- Non-sterile compounding
- Intravenous admixture preparation
- Compounding techniques
- Medication preparation
- Stat medication preparation
- Filling Pyxis machines throughout hospital
- Inventory management
- Ordering and stocking medications
- Regulatory compliance
- FDA compliance
- HIPAA
- Drug safety
- Pharmacology
- Drug interaction awareness
- Drug monitoring
- Drug storage procedures
- Aseptic techniques
- Pharmacy ethics
- Healthcare regulations
- Workflow optimization
- Pharmaceutical calculations
- Troubleshooting malfunctioning equipment
- Multitasking in fast-paced environments
- Problem resolution
- Insurance reconciliation
- Hospital pharmacy technician
- Staff onboarding
- Customer service
- Problem-solving skills
- Advanced math skills
- Ordering and stocking medications
Certification
- CPHT
- PTCB
- Iv certified
Timeline
Pharmacy Technician
Medical City Healthcare
06.2024 - Current
Pharmacy Technician
Walmart
02.2024 - 07.2024
Pharmacy Technician
Methodist Healthcare
09.2022 - 07.2023
Pharmacy Technician
Senderra Rx
11.2021 - 08.2022
Pharmacy Technician
Tom Thumb Pharmacy
01.2020 - 10.2021
Bachelor of Science - Diagnostic Medical Sonography
North Central Texas College
08.2008 - 07.2026
John H Guyer High School