Jessica Robertson

As an Administrative Associate at Idealease of Baltimore, I was responsible for a wide range of administrative and support functions to keep daily operations running smoothly. My duties included performing accurate data entry, processing customer rebills, and managing monthly lease customer billing. I also assisted with event planning and coordination, supported internal teams with documentation and scheduling, and maintained organized records to ensure efficient workflow. This role required strong attention to detail, multitasking, and communication skills to support both customers and staff effectively.

As a nanny, I provided full-time care for a 7-year-old boy with special needs who required complete assistance with daily living activities. My responsibilities included administering medications, managing feeding tubes, assisting with mobility and hygiene, and maintaining close attention to his medical and emotional needs. In addition to his care, I also looked after a 9-year-old boy and a 2-year-old girl, creating a safe, nurturing, and structured environment for all three children. I balanced the unique needs of each child by planning age-appropriate activities, maintaining routines, and fostering a positive, supportive atmosphere in the home.