Jessica Robinson

Dynamic Customer Service Representative with over 6 years of experience in elevating customer satisfaction and driving organizational success. Proven track record of building strong client relationships, effectively managing high-pressure situations, and consistently exceeding performance goals. A reliable and adaptable professional with exceptional time management and prioritization skills, committed to delivering outstanding service and solutions. Recognized for enhancing departmental efficiency, reducing errors, and eliminating bottlenecks. Diligently focused on improving and streamlining processes for maximum productivity, with in-depth knowledge of HIPAA regulations and chat management protocols.

West Philadelphia Skills Initiative — Philadelphia, PA

Patient Sitter Training Program

• Completed 80+ hours of training focused on patient service and healthcare best practices.
• Acquired expertise in resilience, teamwork, problem-solving, and goal-setting.
• Demonstrated strong performance and positive engagement throughout the program.

Hampton University Children's Development Center — Hampton, VA

Child Development Field Placement

Phlebotomy Certification

• Participated in supervised clinical practice where the class performed blood draws on real patients.
• Learned proper techniques for drawing blood from veins using various methods (e.g., straight needle, butterfly needle).
• Learned how to properly label, store, and transport blood samples to ensure integrity and accuracy.
• Training in aseptic techniques, use of personal protective equipment (PPE), and adherence to safety protocols.
• CPR and First Aid Certified